Client Service Associate

Asia Peopleworks Inc.; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

A service-oriented company in Makati is seeking a dedicated Client Service Staff to provide first-level technical and non-technical support to Market Participants. The successful candidate will manage user accounts and assist during training sessions for smooth onboarding. This role invites fresh graduates and those with customer service experience. Join a dynamic team and contribute to excellent client service in a vibrant work environment.

Qualifications

• At least 6 months experience in a service desk or customer service role.
• Fresh graduates are welcome to apply.
• Experience in user management tasks preferred.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants.
• Address and resolve user inquiries and issues promptly.
• Manage user accounts, access, and permissions.
• Assist during User Acceptance Training sessions.
• Document and elevate issues as needed to ensure timely resolution.

Skills

Customer service

Technical support

User management

Education

Bachelor's Degree in Business, IT, Computer Science, or related fields

Job description

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

We are seeking a dedicated Client Service Staff to provide first-level technical and non-technical support to Market Participants. The successful candidate will handle user management tasks and assist during User Acceptance Training to ensure smooth onboarding and ongoing support.

Key Responsibilities

• Provide first-level technical and non technical support to Market Participants
• Address and resolve user inquiries and issues promptly
• Manage user accounts, access, and permissions
• Assist during User Acceptance Training sessions
• Document and elevate issues as needed to ensure timely resolution.

Qualifications

• Bachelor's Degree in Business, IT, Computer Science, Relationship Management, or related fields
• At least 6 months of experience in a service desk or customer service role
• Fresh graduates are welcome to apply and will be considered.

Working Location

6/F, Asia PeopleWorks, Inc.. 6/F, The Athenaeum Bldg, 160 L.P. Leviste Street, Salcedo, Makati, 1227 Metro Manila, Philippines