Client Services Associate

empleyado, Inc.; Pasig; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

empleyado, Inc. is seeking a Client Services Associate in the Ortigas/Pasig area. The role is hybrid and requires handling inquiries via phone, email, online, or in person, while maintaining client records and addressing complaints.

The candidate should have a Bachelor's/College degree in CS/IT/IS or related field, 1–2 years of client services experience, and strong English communication skills. CRM familiarity is preferred to support service goals.

Qualifications

• Bachelor's/College degree in CS/IT/IS or related field.
• 1–2 years of experience in client services or a similar role; fresh graduates welcome.
• Friendly and welcoming attitude when interacting with clients and team members.
• Familiarity with CRM software and ability to explain technical concepts clearly.
• Excellent written and verbal English communication.
• Ability to keep updated on developments in client services.

Responsibilities

• Provide outstanding services and ensure client satisfaction.
• Participate in client development and retention programs.
• Deliver product trainings and presentations to clients.
• Address client inquiries about products and services promptly.
• Identify new business opportunities with client contacts.
• Analyze client concerns and work with other teams for resolutions.
• Develop process improvements to achieve service goals.
• Maintain a database of current and prospective client information.
• Organize regular client meetings and teleconferences to strengthen relationships.
• Obtain client feedback and make recommendations to meet needs.
• Log and track all customer calls and generate client service reports.

Skills

English proficiency

Interpersonal communication

Customer service mindset

Problem solving

Education

Bachelor's/College Degree in Computer Science, IT/IS, or related field

Tools

CRM software

Job description

Job Description

Back to Open Positions Client Services Associate

• Ortigas, Pasig City
• Hybrid
• Monday to Friday

Description

Client Services represent the first point of contact for clients needing assistance with businesses' products and services. They manage client inquiries by phone, email, online, or in person, maintain client records, and address client complaints. Their duties also include providing clients with technical product information and general assistance.

Key Responsibilities

• Provide outstanding services and ensure client satisfaction.
• Participate in client development and retention programs.
• Deliver product trainings and presentations to clients.
• Address client inquiries about products and services in a timely fashion.
• Identify new business opportunities with client contacts.
• Analyze client concerns and work with other teams to provide immediate resolutions.
• Develop process improvements to achieve service goals.
• Maintain a database of current and prospective client information.
• Organize regular client meetings and teleconferences to strengthen client relationships.
• Obtain client feedbacks and make recommendations to meet or exceed client needs.
• Log and track all customer calls.
• Generate client service reports for management.
• Develop best practices to improve service quality and productivity.
• Notify customers about new product developments and enhancements.
• Stay up-to-date about company products and services.
• And any other task assigned.

Qualifications

• Bachelor's/College Degree in Computer Science, IT/IS, or related field.
• At least 1-2 years of experience in Client Services or a similar role. Fresh graduates are also welcome to apply.
• Friendly and welcoming attitude when interacting with clients and team members.
• Extensive knowledge of the company's policies, procedures, goods and services
• Familiarity with Customer Relationship Management (CRM) software.
• Ability to explain complex technical concepts in a clear, simple manner to customers.
• Strong command of written and verbal English.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal communication and recordkeeping skills.