Client Relationship Virtual Assistant

Zohorecruit; Taguig; Remote; PHP 207,000 - 344,000; Part time

Job summary

Zohorecruit seeks a Client Relationship Virtual Assistant to act as the primary contact for existing and prospective clients in a remote, UK-hours setup. You will respond to inquiries, nurture relationships, and manage online reviews across platforms such as Trustpilot and Google Business Profile.

The role requires excellent spoken and written English, a friendly, professional demeanor, and strong organizational skills. Expect 10–15 hours/week with a fixed schedule and camera-on meetings.

Qualifications

• Excellent spoken and written English.
• Friendly and personable.
• Comfortable speaking with clients via video.
• Organized and detail-oriented.
• Experience managing customer relationships.

Responsibilities

• Respond to new client inquiries.
• Follow up on prospective customers.
• Conduct monthly client check-ins.
• Manage Trustpilot reviews.
• Manage Google Business Profile reviews.
• Reply professionally to all customer reviews.
• Maintain positive client relationships.
• Record client interactions within CRM.
• Attend video meetings with clients when required.
• Participate in daily stand-up meetings.

Skills

Excellent spoken English

Excellent written English

Friendly and personable

Comfortable with video calls

Organized and detail-oriented

Experience managing customer relations

Tools

Email

VoIP Dialer

Trustpilot

Google Business Profile

CRM

GoogleWorkspace

GoogleSheets

Slack

Job description

Client Relationship Virtual Assistant

Taguig, Philippines | Posted on 07/13/2026

The Client Relationship Virtual Assistant serves as theprimary point of contact for existing and prospective clients. This rolefocuses on maintaining excellent customer relationships, responding promptly toinquiries, checking in with clients regularly, and managing online reviews.

Scope of Work:

• Respondto new client inquiries.
  
• Followup on prospective customers.
  
• Conductmonthly client check-ins.
  
• ManageTrustpilot reviews.
  
• ManageGoogle Business Profile reviews.
  
• Replyprofessionally to all customer reviews.
  
• Maintainpositive client relationships.
  
• Recordclient interactions within CRM.
  
• Attendvideo meetings with clients when required.
  
• Participatein daily stand-up meetings.
  

Key Performance Indicators (KPIs):

• Firstresponse within 1 business hour for 90% of inquiries.
  
• Convert 15–30% of qualified inquiries into paying customers.
  
• Obtain 5–10 new customer reviews per month.
  

Qualifications:

• Excellentspoken and written English.
  
• Friendlyand personable.
  
• Comfortablespeaking with clients via video.
  
• Organizedand detail-oriented.
  
• Experiencemanaging customer relationships.
  

Tools Required:

• Email
  
• VoIPDialer
  
• Trustpilot
  
• GoogleBusiness Profile
  
• CRM
  
• GoogleWorkspace
  
• GoogleSheets
  
• Slack
  

Work Requirements:

• CameraON during every meeting.
  
• Professionalpresentation.
  
• Human-firstcommunication.
  

Shift & Hours:

• Startingwith 10 - 15 hours per week
  
• Fixedschedule; within UK business hours
  

Target Start Date:

• Assoon as a suitable candidate is identified.