Team Managers - Client Facing (Dayshift - Onsite)

VAP

Davao City

On-site

PHP 670,000 - 1,004,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

HMO w/ Dental Coverage

2-week paid Holiday Break

Fixed weekends off

Day shift schedule

Job summary

VAP is hiring a Team Manager to lead a group of Virtual Assistants in delivering high-quality client-facing services from our Davao office. You will directly manage client interactions, onboarding/offboarding of VAs, and ongoing coaching to meet client goals.

Ideal candidates bring at least 3 years in Team Lead/Manager roles within VA/BPO/KPO environments and hold a Bachelor's degree. Strong English, MS Office skills, and people management are essential for success in this role.

Qualifications

Minimum 3 years of experience as a Team Lead/ Team Manager in the Virtual Assistant, BPO, KPO, or Shared Service industries.
Bachelor’s Degree holders are preferred.
Strong Client Management or Account Management skills with experience in client dealings.
High-level competence in Microsoft Office; skills in other software or CRMs will be an advantage.

Responsibilities

Client Interaction: Serve as the primary point of contact for clients, addressing their queries and concerns, and ensuring their needs are met promptly and effectively.
Onboarding and Offboarding: Manage the onboarding and offboarding process of VAs, ensuring a smooth transition for clients.
Client Support: Provide ongoing support to clients, including coaching, performance updates, and addressing any issues that arise.
Team Leadership: Communicate team goals, motivate team members, and assess their performance to ensure alignment with client objectives.
Quality Assurance: Oversee the work of team members (VAs) to ensure quality and compliance with guidelines.
Strategy Development: Develop and implement strategies to promote adherence to company regulations and performance goals.
Reporting: Generate and share comprehensive and detailed reports about performance, company-related objectives, and deadlines.
Team Meetings: Conduct team meetings to update on best practices and continuing expectations.
Work Environment: Create a pleasant working environment that inspires the team.

Skills

Client Management

Team Leadership

English Proficiency

Microsoft Office

Coaching Skills

Education

Bachelor’s Degree

Tools

CRM systems

Job description

Ready to switch to a fixed day shift schedule with weekends off?

Interested in growing your leadership experience and directly engaging with clients in Australia?

VAP is hiring Team Managers!

About the Role

As a Team Manager at VAP, you will play a pivotal role in client management and ensuring the seamless operation of our client-facing services. You will lead a team of Virtual Assistants (VAs), ensuring they meet client expectations and company standards.

Your responsibilities will encompass direct client interaction, overseeing client projects, and aligning team efforts with client goals. Effective communication of company goals, safety practices, and deadlines is essential. You will motivate team members, assess performance, and provide crucial support to clients, including coaching and performance updates.

Ideal Candidate (Must Have Experience)

Minimum of 3 years of experience as a Team Lead/ Team Manager in the Virtual Assistant, BPO, KPO, or Shared Service industries.
Bachelor’s Degree holders are preferred.
Strong Client Management or Account Management skills with experience in client dealings.
High-level competence in Microsoft Office (skills in other software or CRMs will be an advantage).
Key skills: Excellent written and verbal English, analytical thinking, strong organisational skills, and people management.
Key attributes: Ability to work with a team, results-oriented, and client-focused.
Amenable working onsite at our office in Davao (Robinsons Cybergate Delta Davao)

Tasks and Responsibilities

Client Interaction: Serve as the primary point of contact for clients, addressing their queries and concerns, and ensuring their needs are met promptly and effectively.
Onboarding and Offboarding: Manage the onboarding and offboarding process of VAs, ensuring a smooth transition for clients.
Client Support: Provide ongoing support to clients, including coaching, performance updates, and addressing any issues that arise.
Team Leadership: Communicate team goals, motivate team members, and assess their performance to ensure alignment with client objectives.
Quality Assurance: Oversee the work of team members (VAs) to ensure quality and compliance with guidelines.
Strategy Development: Develop and implement strategies to promote adherence to company regulations and performance goals.
Reporting: Generate and share comprehensive and detailed reports about performance, company-related objectives, and deadlines.
Team Meetings: Conduct team meetings to update on best practices and continuing expectations.
Work Environment: Create a pleasant working environment that inspires the team.

Industry-leading benefits

HMO w/ Dental Coverage + Dependents
2-week paid Holiday Break. Enjoy the season without worrying about your work.
Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

Strong and Stable Internet Connection for uninterrupted video interviews
Laptop or PC with Webcam for online assessments and interviews

About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

Other Career Opportunities