Customer Service Representative

Virtual Assist, Llc; Philippines; Remote; PHP 279,000 - 435,000; Full time

Benefits offered by this job

Work-from-home opportunity

Collaborative work environment

Growth opportunities

Job summary

Virtual Assist, Llc in the Philippines is seeking a reliable Customer Service Representative to support daily client communication, CRM management, and admin operations. Strong English and neutral accent required; experience with JobNimbus CRM preferred.

The role is full-time, remote, 40 hours per week, with evening hours aligned to PST. You will follow SOPs, manage tickets, update CRM records, and coordinate with sales and operations to ensure smooth service delivery.

Qualifications

• 2+ years in customer service or admin support
• Strong English verbal and written communication
• Neutral accent required
• Experience with JobNimbus or CRM is a plus
• Ability to follow SOPs and workflows precisely
• Excellent organizational and multitasking skills

Responsibilities

• Handle inbound and outbound customer communications via phone, email, SMS, or chat
• Provide professional and timely customer support while maintaining a positive client experience
• Update and manage customer information in JobNimbus CRM
• Follow company SOPs, scripts, and workflows consistently
• Schedule appointments and coordinate follow-ups with clients and internal teams
• Monitor customer inquiries and ensure tickets are resolved promptly
• Document customer interactions, notes, and updates inside the CRM
• Assist with lead management, status updates, and pipeline tracking
• Perform data entry and maintain organized digital records
• Escalate customer concerns to the appropriate department
• Coordinate with sales and operations teams for onboarding and service delivery
• Track task completion and maintain daily productivity targets
• Assist with quality assurance by ensuring processes are followed
• Maintain confidentiality of customer and company information

Skills

Customer service experience

Excellent English communication

Neutral accent

SOP adherence

Organizational skills

Attention to detail

Independent work

Problem solving

Tools

JobNimbus

Google Workspace

Microsoft Office

Job description

Customer Service Representative

Company : Virtual Assist, Llc Job Type : Full Time Philippines

Job Description - Customer Service Representative

Description

We are looking for a reliable and detail-oriented Customer Service Representative to support daily client communication, CRM management, and administrative operations. The ideal candidate must have excellent English communication skills with a neutral/no strong accent, be comfortable working inside JobNimbus CRM, and be able to strictly follow SOPs and workflows. This role requires professionalism, consistency, and the ability to handle customer interactions efficiently in a fast-paced environment.

Requirements

Key Responsibilities

• Handle inbound and outbound customer communication via phone, email, SMS, or chat
• Provide professional and timely customer support while maintaining a positive client experience
• Update and manage customer information accurately in JobNimbus CRM
• Follow company SOPs, scripts, and workflows consistently
• Schedule appointments and coordinate follow-ups with clients and internal teams
• Monitor customer inquiries and ensure all tickets or requests are resolved promptly
• Document customer interactions, notes, and updates inside the CRM
• Assist with lead management, status updates, and pipeline tracking
• Perform data entry and maintain organized digital records
• Escalate customer concerns or urgent issues to the appropriate department
• Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery
• Track task completion and maintain daily productivity targets
• Assist with quality assurance by ensuring all processes are completed accurately
• Maintain confidentiality of customer and company information
• Provide general administrative support and assist with special projects as needed

Qualifications & Skills

• At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
• Excellent verbal and written English communication skills
• Neutral or minimal accent is required
• Experience using CRM platforms, preferably JobNimbus
• Ability to follow SOPs and structured workflows with high accuracy
• Strong organizational and multitasking skills
• Comfortable handling customer concerns professionally
• Proficient in Google Workspace or Microsoft Office Suite
• Ability to work independently with minimal supervision
• Strong attention to detail and problem-solving skills
• Stable internet connection and quiet work environment required
• Must have access to a static IP address through a reliable VPN provider such as
• NordVPN or Surfshark

Benefits

Why Join Us?

• Work-from-home opportunity.
• Opportunity to contribute to a growing business by enhancing efficiency and client experience.
• Supportive and collaborative work environment.

Schedule

40 hours per week

Mon - Fri

4:30 pm - 8:30 pm - PST

Sat - Sun

8:00 am - 6:00 pm- PST

About the Company

Virtual Assist, Llc

At Virtual Assist, we connect talented virtual professionals with fast-growing businesses that value reliability, initiative, and high performance. We're not your average agency-we're building a people-first company that empowers both our clients and our team members to thrive.