Client Relationship Manager - 1 Month Salary SOB (Dayshift - Onsite) [I3]

VAP

Cebu City

On-site

PHP 670,000 - 1,339,000

Full time

14 days+

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Benefits offered by this job

HMO w/ Dental Coverage + Dependents

2-week paid Holiday Break

Fixed weekends off

Day shift schedule

Job summary

VAP is a leading provider of premium VA services for Australian and New Zealand SMBs. We are seeking a confident Relationship Manager to nurture client partnerships in Cebu or Davao, on-site at IT Park Cebu or Robinsons Cybergate Delta Davao.

You will lead client interactions, onboard new accounts, and work closely with Sales and Operations to deliver exceptional service, retention, and growth. Strong English, CRM proficiency (HubSpot), and cross-functional collaboration are essential.

Qualifications

3+ years in B2B client management in outsourcing or staffing.
Strong business acumen with growth insight for existing accounts.
Experience leading cross-functional teams for cohesive client experience.
Skilled in resolving client issues and negotiations.
Analytical mindset with ability to measure key client metrics.
Team player with strong interpersonal skills and rapport-building.
Proficient in using CRM systems (HubSpot or similar).
Excellent English communication, both written and verbal.

Responsibilities

Lead all client interactions to ensure retention and satisfaction.
Oversee onboarding and transition with Sales and Success teams.
Build and maintain strong client relationships through coaching.
Use Impact Reviews to measure the client experience and drive outcomes.
Maintain accurate client data in HubSpot and log activities.
Communicate with stakeholders and adapt style as needed.
Inspire and train teams on customer service and Pillars of Success.

Skills

Client relationships

Strategic thinking

Communication

Cross-functional teamwork

Negotiation

Conflict resolution

Analytical mindset

Interpersonal skills

Organizational skills

English communication

Tools

HubSpot

Job description

Do you love building meaningful connections and keeping clients happy?

Are you a pro at juggling client needs and finding win-win solutions?

Ready to team up with Sales and Business Operations to keep our clients thrilled?

Let’s talk about how you can make a real impact here!

About the Company

VAP is a leading provider of premium virtual assistant (VA) services designed
specifically for small and medium businesses throughout Australia and New Zealand. Our
commitment to excellence and customer satisfaction is at the core of everything we do. As we continue to expand our services and reach, we are in search of a confident and articulate.

About the Role

The Relationship Manager will be responsible for managing and nurturing client relationships in their dedicated portfolio to drive retention by delivering the very best service. This role requires a strategic thinker with excellent communication skills and a deep understanding of the outsourcing landscape. You will also be expected to encourage and manage requests from your clients and will work closely with our Sales and Client Delivery teams.

Success in this role will be measured by client retention, satisfaction, and the ability to identify opportunities for expanding the partnership.

This is an on-site role and will work in our offices in either Cebu or Davao:
(IT Park Cebu / Robinsons Cybergate Delta Davao)

Ideal Candidate (Must Have Requirements)

3+ years of experience in managing client relationships in a B2B environment, preferably within outsourcing or staffing services.

Strong business acumen with the ability to think strategically about client needs and identify opportunities for growth within existing accounts.

Experience in leading and collaborating with cross-functional teams to deliver a cohesive and high-value client experience.

Skilled in resolving client issues with a solutions-focused approach, as well as managing negotiations and conflict resolution to maintain client trust.

Strong analytical mindset, with the ability to measure and report on key client metrics such as retention, satisfaction, and growth opportunities.

Team player with strong interpersonal skills and the ability to build rapport quickly.

Proficient in using CRM platforms such as HubSpot (or similar) to manage client data, track activities, and drive insights from client interactions.Strong organisational skills and a high degree of persistence.

Exceptional English communication skills, both verbal and written, with the ability to adapt communication styles to different stakeholders.

Tasks and Responsibilities

Client Management and Retention

Lead and manage all client interactions to ensure internal teams are accountable for driving client satisfaction and retention by evolving the Client Journey and implementing VAP's Pillars of Success.

Onboarding and Client Transition

For new clients, take over the relationship from the Sales team at the recruitment phase of the Client Journey. Once successful candidates have been identified, manage the onboarding activities with the help of the Success Managers and onboard the client with the Pillars of Success.

Client Relationship Building

Build and maintain strong relationships with clients through coaching and mentoring support of our clients by understanding their drivers of why they have chosen to partner with us.

Client Advocacy & Impact Reviews

Use Impact Review (VAP 5th Pillar of Success) to measure the client experience and use results to drive improved outcomes.

CRM Utilisation

Utilise Hubspot to maintain accurate client data and lodging activities.

Communication and Stakeholder Management

Communicate effectively with stakeholders and team members, adapting communication styles as necessary.

Inspire and Train Teams

Inspire the wider Business Operation teams to enhance VAP's customer engagement and retention activities by training on customer service best practices, product knowledge and upholding the Client Journey process.

Industry-leading benefits

HMO w/ Dental Coverage + Dependents

2-week paid Holiday Break. Enjoy the season without worrying about your work.

Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.

Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

Strong and Stable Internet Connection for uninterrupted video interviews

Laptop or PC with Webcam for online assessments and interviews

About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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