Client Care Virtual Assistant

Scale-Up Philippines; Hinoba-an; Hybrid; PHP 279,000 - 391,000; Part time

Job summary

Scale-Up Philippines is hiring two Client Care Virtual Assistants in a hybrid setup. Part-time with a path to full-time, evening and weekend shifts in the Philippines.

You’ll work closely with real estate agents, inspectors, and clients to enhance the client experience while keeping CRM records updated and supporting marketing tasks. The role involves proactive problem solving, process improvement, and collaboration with leadership on deal sourcing and day-to-day operations.

Qualifications

• Strong written and verbal communication skills.
• Highly organized, detail-oriented and reliable with follow-through.
• Proactive self-starter who takes ownership of tasks.
• Familiar with CRM systems and scheduling tools.
• Basic social media management experience is a plus.
• Stable internet connection and backup options.

Responsibilities

• Handle incoming calls and client communications promptly and professionally.
• Manage inspection confirmations and review outstanding/unconfirmed orders.
• Prepare Certificate of Completion documents for upcoming mold inspections.
• Maintain accurate CRM records and automate email sequences.
• Support social media engagement (reviews, reels/TikTok, comments).
• Review and improve process documentation; create new guides where gaps exist.
• Complete assigned and shared Workspace tasks within deadlines.
• Review operation logs to catch and prevent future problems.
• Assist with weekly/monthly presentations ( visuals, metrics, content ).
• Support website updates and podcast editing/publishing as needed.

Skills

Client comms

CRM familiarity

Social media

Scheduling tools

Proactive attitude

Attention to detail

Tools

CRM software

Scheduling tools

Shared workspace platforms

Job description

Part-time (with possibility of transitioning to full-time)

• Work Setup:

Hybrid

• Schedule:

TBD

Job Description

Scale-Up Philippines is partnering with a growing property inspection company to hire two Client Care Virtual Assistants. This role goes beyond administrative support (you’ll be a key part of the client experience), working directly with real estate agents, inspectors, and clients during one of the biggest
investments of their lives. You’ll help keep operations running smoothly, especially during evening and weekend shifts when the team relies most on proactive, self-directed support.

You’ll be working closely with the leadership team to support deal sourcing, portfolio management, and day-to-day property operations. If you’re analytical, proactive, and passionate about the property market, this role was made for you.

Key Responsibilities:

• Handle incoming calls and client communications professionally and promptly.
• Manage inspection confirmations and review outstanding/unconfirmed orders.
• Prepare Certificate of Completion (COC) documents in advance for upcoming mold
  inspections.
• Maintain accurate CRM records, including contact entry and automated email sequence
  activation.
• Support social media engagement (responding to reviews, posting Reels/TikTok content,
  engaging with comments and followers).
• Review and improve process documentation; create new guides where gaps exist.
• Complete assigned and shared Workspace tasks within deadlines.
• Review operational records (issue logs, endorsements, refund logs) to catch and prevent
  future problems.
• Contribute to weekly/monthly presentation improvements (visuals, metrics, content).
• Support website updates and podcast editing/publishing as needed.

Evening & Weekend Expectations

This role includes rotating evening and/or weekend shifts. During lower call-volume periods, CCVAs are expected to proactively work through operational tasks, CRM upkeep, marketing support, and process improvements rather than waiting for instructions.

Qualifications:

• Strong written and verbal communication skills; comfortable handling client and agent calls.
• Highly organized, detail-oriented, and reliable with follow-through.
• Proactive self-starter who takes ownership rather than waiting for a task list.
• Comfortable with CRM systems, scheduling tools, and shared workspace platforms.
• Basic familiarity with social media management (Instagram, TikTok, Google reviews).
• Sound judgment; knows when to act independently and when to raise (refunds, pricing
  exceptions, legal/compliance/safety issues).
• Reliable computer setup with stable internet, plus backup internet connection.
• Comfortable working a rotating schedule, including night shifts aligned with Philippine time, which may change monthly but stay consistent within each month.

Why Join Scale Up Philippines?

At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.

If you’re passionate about this position and ready to grow your career with a global team, we’d love to hear from you!

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