Client Relations Assistant

Sundust Bros Corporation; Cavite City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Sundust Bros Corporation in Cavite City is seeking a Client Relations Assistant to serve as the first contact for client inquiries through phone, email, and chat. The role focuses on delivering courteous service and resolving issues efficiently.

You will maintain thorough records of interactions and collaborate with the team to improve processes while assisting in managing client accounts to meet their needs promptly. Strong communication and multitasking are essential.

Qualifications

• Strong multitasking and attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to resolve client inquiries with courtesy and professionalism.

Responsibilities

• Act as the first point of contact for client inquiries via phone, email, and chat.
• Provide exceptional customer service by addressing issues promptly.
• Maintain detailed records of client interactions and transactions for follow-up.
• Collaborate with teammates to improve service processes and client satisfaction.
• Assist in managing client accounts and ensure their needs are met promptly.

Skills

Multitasking

Customer service

Communication

Job description

Description

• Act as the first point of contact for client inquiries and concerns via phone, email, and chat.
• Provide exceptional customer service by addressing client issues efficiently and effectively.
• Maintain detailed records of client interactions and transactions to ensure proper follow-up.
• Collaborate with team members to improve service processes and enhance client satisfaction.
• Assist in managing client accounts and ensure their needs are met promptly.

Requirements

• Job Title: Client Relations Assistant
• Job Function: Call Center Agent
• Responsibilities and Duties: Strong ability to manage multiple client interactions simultaneously with attention to detail.