Case Manager

Citiside Property Management; Philippines; Remote; PHP 300,000 - 420,000; Full time

Job summary

Citiside Property Management in the Philippines is seeking a dedicated Case Manager to assess client needs, plan actions, and coordinate required services for tenants and accounts.

You will work with internal teams and vendors to resolve issues, document all activities, and ensure compliance with service levels and company policies.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Minimum 1–3 years of experience in account management, case management, operations, or client support.
• Strong conflict resolution, active listening, and problem-solving abilities; excellent organizational skills.

Responsibilities

• Conduct initial client intake assessments to evaluate maintenance, account status, and operational needs.
• Develop, implement, and review individualized case management plans to resolve issues with measurable benchmarks.
• Coordinate with internal maintenance teams, external contractors, and vendors to ensure timely resolution of service requests.
• Maintain regular communication with clients via phone and email to track issue resolution and uphold service levels.
• Document all client communications, service requests, and vendor agreements in the internal operations database within deadlines.
• Advocate on behalf of clients to streamline processes and maintain high levels of client retention.
• Collaborate with account managers, administrative staff, and operations teams to optimize daily service delivery.
• Ensure full compliance with company policies, SLAs, and industry standards.

Skills

Conflict resolution

Active listening

Problem solving

Organizational skills

Education

Bachelor’s degree in Business Administration or Communications

Tools

Operations software

Job description

Job Summary

The Case Manager is responsible for providing comprehensive assessment, planning, advocacy, and service coordination for clients. This role works directly with clients to identify their needs, develop personalized action plans, coordinate necessary services or vendor support, and monitor ongoing resolution to ensure operational efficiency, client satisfaction, and overall compliance.

Key Responsibilities

• Conduct initial client intake assessments to evaluate maintenance, account status, and operational needs.
• Develop, implement, and periodically review individualized case management plans to resolve tenant or account issues with measurable benchmarks.
• Coordinate with internal maintenance teams, external contractors, and vendors to ensure timely resolution of service requests and agreements.
• Maintain regular communication with clients via phone and email to track issue resolution and uphold service level standards.
• Document all client communications, service requests, and vendor agreements accurately in the internal operations database within established deadlines.
• Advocate on behalf of clients to streamline operational processes, resolve disputes, and maintain high standards of client retention.
• Collaborate with account managers, administrative staff, and operations teams to optimize daily service delivery.
• Ensure full compliance with company policies, service level agreements, contract terms, and industry standards.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Experience: Minimum of 1–3 years of experience in account management, case management, operations, or client support.
• Skills: Strong conflict resolution, active listening, and problem-solving abilities. Excellent organizational skills and proficiency with operations software or database systems.

WARNINGS:

• NO TEMPORARY workers.
• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
• NO working for another company at the same time.
• NO hiring subs to do what we hired you to do.
• We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off‑site management.

Core Values we expect team members to remember:

• Trust.
• Go Getter.
• Transparency.