Client Operations Coordinator (Philippines, Remote)

GrowthAssistant, LLC; Philippines; Remote; PHP 400,000 - 620,000; Full time

Benefits offered by this job

Fully Remote

Health Coverage

Paid Holidays

PTO

Parental Leave

Anniversary Bonus

Referral Bonus

Job summary

GrowthAssistant, LLC is hiring a Client Operations Coordinator. This fully remote role handles data reconciliation, client reporting, data operations, and billing support while leveraging AI tools to streamline processes.

You will grow into direct client work, leading calls and managing partner relationships in time. Given the remote, globally distributed team, you’ll collaborate across multiple partners and pods, maintaining accurate data and proactive communication to drive efficiency and

Qualifications

• Daily, hands-on use of Claude and ChatGPT to build artifacts or tools.
• Working knowledge of ad tech or digital marketing terminologies.
• Exceptional accuracy with data reconciliation and numbers.
• Strong written and verbal English for B2B communication.
• Experience supporting multiple stakeholders in EA, biz ops, or client-facing roles.
• Proficient with Google Workspace, Excel lookups, pivots, charts; Asana; Salesforce data entry.

Responsibilities

• Reconcile data across partner platforms to ensure accuracy before client reports.
• Prepare daily and weekly client reports and meeting materials.
• Pull, clean, and organize data from internal and partner platforms daily.
• Build mid-month and month-end projection worksheets highlighting deltas and risks.
• Manage client creative assets and communicate with partners via email and Slack.
• Verify billing submissions, chase missing data, and track aging.
• Coordinate recurring meetings and follow-ups with quick turnarounds.
• Use Claude and ChatGPT to improve workflows and maintain SOPs.

Skills

AI Fluency

Ad Tech Knowledge

Detail Orientation

Client Communication

Multi-Stakeholder Support

Advanced Sheets/Excel

Asana

Salesforce Data Entry

Tools

Google Workspace

Microsoft Office

Asana

Salesforce

Job description

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Client Operations Coordinator for a mobile performance advertising company that runs app-install and user-acquisition campaigns across a large network of media partners. You'll keep client-facing data accurate and on time: reconciling numbers across partner platforms, preparing recurring reports and meeting materials, managing creative assets and partner communications, and supporting billing, all while using AI tools every day to build lightweight workflows that cut manual steps and errors. Over your first 30 to 60 days, you'll grow into more direct client work, including leading calls and owning partner relationships.

What Your Day-to-Day Will Look Like

• Data Reconciliation: Reconcile data across partner platforms so figures match before any client-facing report goes out, and flag discrepancies for the team to resolve.
• Client Reporting: Prepare daily and weekly client reports, bi-weekly meeting materials, and pod- and partner-level rollups covering wins, blockers, variance notes, and next actions.
• Data Operations: Pull, clean, and organize data from internal and partner platforms on a daily (sometimes hourly) cadence during scale-ups, and maintain source-of-truth trackers with clean naming, statuses, and audit trails.
• Projections: Build mid-month and month-end projection worksheets that highlight deltas versus the prior run and call out risks and opportunities.
• Creative & Partner Communications: Intake client creative assets in Google Drive, distribute the right assets to each partner by active geo, and own launch and pause notifications to clients and partners over email and Slack.
• Billing Support: Verify billing submissions for completeness, chase missing information, maintain an aging view and weekly nudge list, and submit on time.
• Coordination: Manage recurring meetings, working sessions, notes, and follow-ups, and triage quick-turn requests from pods with fast acknowledgements and clear ETAs.
• AI-Powered Process Improvement: Use Claude and ChatGPT daily to build artifacts and simple tools, and maintain SOPs, templates, and checklists that improve speed, accuracy, and clarity.

What You Bring

• AI Fluency: Daily, hands-on use of Claude and ChatGPT, including building simple artifacts or tools to streamline work.
• Ad Tech Background: Working knowledge of ad tech or digital marketing, with the ability to pick up industry terminology quickly.
• Attention to Detail: Exceptional accuracy with numbers and data reconciliation.
• Client Communication: Strong written and verbal English for direct B2B client and partner contact.
• Multi-Stakeholder Support: Experience supporting multiple stakeholders in an EA, biz ops, project coordinator, or client-facing agency role.
• Tools: 3+ years with Google Workspace or Microsoft Office (advanced Sheets/Excel: lookups, pivots, basic charts), plus Asana (or similar) and basic CRM work such as Salesforce data entry.
• Operating Style: Proactive and reliably available, with fast acknowledgements, clear deadlines, dependable follow-through, and excellent written notes.

Bonus Points if:

• SharePoint or Google Drive organization experience
• Exposure to billing or accounting tools such as NetSuite
• Familiarity with mobile ads and performance user-acquisition terminology

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.