Social Media & Content Operations Specialist (Philippines, Remote)

GrowthAssistant, LLC; Philippines; A distancia; PHP 446.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote

Health Coverage

Time to Recharge

Family First

Descripción de la vacante

GrowthAssistant is a fully remote company connecting marketing and operations talent with fast-growing firms. We are hiring a Social Media & Content Operations Specialist to manage customer review workflows, execute organic social publishing, and support light content operations for the creative team.

The role emphasizes scheduling content, maintaining trackers, and collaborating with the creative team in a fast-moving, remote environment focused on IT/cybersecurity SaaS clients.

Formación

• 3+ years of experience in social media, content marketing, community management, marketing coordination, or similar roles.
• Experience scheduling and publishing organic social content for a brand.
• Strong organizational skills with ability to manage deadlines, trackers, and multiple workstreams.
• Experience with project management or task-tracking tools such as Monday.com, Asana, ClickUp, or similar.
• Attention to detail and ability to follow briefs and publishing instructions precisely.
• Strong written communication and sound judgment on when to escalate questions or issues.

Responsabilidades

• Review Platform Management: manage admin workflows for customer review platforms like G2, TrustRadius, Gartner Peer Insights, Capterra, and Software Advice.
• Organic Social Execution: schedule pre-approved content and ensure posts go live across priority channels.
• Monitoring & Escalation: monitor mentions and reviews; flag opportunities or issues to the team.
• Tracker Maintenance: keep trackers and project updates for recurring social, review, and content tasks.
• Light Content Operations: assist with blog publishing, asset organization, and basic podcast/video support.
• Reporting: pull basic social and review-platform reports for internal use.
• Team Communication: coordinate with the creative team via Slack and participate in meetings.

Conocimientos

Social media

Content marketing

Community management

Organizational skills

Deadline management

Communication

Fast-paced environment

Schedule alignment

Herramientas

Monday.com

Asana

ClickUp

Storyblok

HubSpot

Canva

Descripción del empleo

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Social Media & Content Operations Specialist for a B2B IT/cybersecurity technology company — managing customer review platform workflows, executing organic social publishing, and supporting light content operations for the creative team.

What Your Day-to-Day Will Look Like

• Review Platform Management: Manage administrative workflows for customer review platforms such as G2, TrustRadius, Gartner Peer Insights, Capterra, and Software Advice — tracking deadlines, review needs, badges, and report qualification requirements.
• Organic Social Execution: Support organic social execution by scheduling pre-approved content, gathering approved assets, and ensuring posts are published accurately across priority channels.
• Monitoring & Escalation: Monitor social mentions, comments, and review activity, and flag relevant opportunities, questions, or issues to the internal team.
• Tracker Maintenance: Maintain organized trackers and project updates for recurring social, review, and content tasks.
• Light Content Operations: Support light content operations, including blog publishing, asset organization, and basic podcast/video content support as needed.
• Reporting: Pull basic social and review-platform reporting for internal team use.
• Team Communication: Communicate regularly with the creative team through Slack and participate in recurring team meetings.

What You Bring

• Experience: 3+ years of experience in social media, content marketing, community management, marketing coordination, or a similar support role.
• Organic Social Execution: Experience scheduling and publishing organic social content for a brand.
• Organizational Skills: Strong organizational skills and ability to manage recurring deadlines, trackers, and multiple workstreams.
• Task-Tracking Tools: Experience with project management or task-tracking tools such as Monday.com, Asana, ClickUp, or similar.
• Attention to Detail: Strong attention to detail and ability to accurately follow briefs, processes, and publishing instructions.
• Communication & Judgment: Strong written communication and sound judgment around when to elevate questions, comments, or issues.
• Fast-Moving Environment: Comfortable working in a fast-moving, collaborative marketing environment.
• Schedule: Ability to work primarily aligned to Central Time business hours.

Bonus Points if:

• You have experience with customer review or reputation platforms such as G2, TrustRadius, Gartner Peer Insights, or Capterra.
• You have experience with a social media management platform such as Oktopost, Sprout Social, Hootsuite, Buffer, or similar.
• You have experience with CMS or marketing platforms such as Storyblok or HubSpot.
• You have familiarity with Riverside, Transistor, or other podcast/video tools.
• You have basic Canva or light video editing experience.
• You have experience in B2B SaaS, cybersecurity, IT, or another technical industry.
• You have basic copywriting/editing experience.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus
• Performance bonus
• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.