Client Onboarding & Service Specialist

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 700,000 - 950,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Client Service Associate for Client Onboarding and Service.

You will be the primary contact for a client portfolio, delivering tailored solutions, building strong relationships, and driving client satisfaction and business growth. The role requires 3+ years in a client-facing or relationship management capacity, excellent communication, and a solid grasp of banking products.

Qualifications

• Bachelor’s degree or equivalent in client service, operations, sales, portfolio management, or financial services.
• 3+ years of client-facing or relationship management experience.
• Excellent verbal and written communication, with ability to tailor messages.

Responsibilities

• Build and maintain strong client relationships as primary contact for portfolio.
• Resolve client issues by identifying root causes and driving to resolution.
• Collaborate with internal teams to deliver optimal service and solutions.
• Communicate clearly and professionally with clients and colleagues, in writing and verbally.
• Prioritize daily workload to maximize productivity and meet deadlines.
• Apply knowledge of banking products and services to address client needs and add value.
• Identify and manage risks, ensuring compliance with policies and procedures.
• Seek opportunities for process and service improvements.
• Demonstrate growth mindset through continuous learning and feedback.

Skills

Client service

Relationship management

Communication

MS Office

Attention to detail

Risk awareness

Education

Bachelor’s degree or equivalent in related field

Tools

MS Office

Job description

JPMorgan Chase & Co. in Manila is seeking a Client Service Associate for Client Onboarding and Service.

You will be the primary contact for a client portfolio, delivering tailored solutions, building strong relationships, and driving client satisfaction and business growth. The role requires 3+ years in a client-facing or relationship management capacity, excellent communication, and a solid grasp of banking products.