Client Onboarding & Operations Specialist

JPMorganChase; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Client Operations Analyst in Access Fulfillment to support client onboarding and service requests across multiple products and platforms. You will contribute to timely, accurate operational tasks and help deliver a consistent, responsive experience while upholding risk controls.

This role requires strong communication, a problem-solving mindset, and the ability to manage priorities in a fast-paced environment.

Qualifications

• 3+ years of experience in client service operations or onboarding support.
• Ability to follow documented processes with quality and control standards.
• Knowledge of fraud prevention concepts and escalation procedures.
• Strategic planning fundamentals in an operational setting.
• Experience with process improvement and documenting workflows.
• Exposure to automation tools and workflow solutions.
• Effective verbal and written communication with clients and stakeholders.
• Strong active listening and questioning skills for issue resolution.
• Ability to manage competing priorities in a high-volume environment.
• Comfort learning new tools and multiple platforms quickly.

Responsibilities

• Support end-to-end client onboarding activities for a smooth, timely experience.
• Respond to client inquiries and complete operational requests within agreed timelines.
• Process transactions and service activities per established controls.
• Investigate issues, troubleshoot root causes, and coordinate with teams to resolve.
• Apply fraud prevention awareness and escalate when needed.
• Document case details and outcomes for transparency and quality review.
• Support change management by communicating updates to stakeholders.
• Identify inefficiencies and propose practical improvements.
• Assist with automation initiatives through requirements gathering and testing.
• Use active listening to clarify needs and ensure resolution.

Skills

Client service operations

Onboarding support

Fraud prevention concepts

Communication skills

Problem solving

Multitasking

Tools

Workflow tools

Case management systems

Process automation

AI analytics basics

Job description

JPMorganChase in the Philippines is seeking a Client Operations Analyst in Access Fulfillment to support client onboarding and service requests across multiple products and platforms. You will contribute to timely, accurate operational tasks and help deliver a consistent, responsive experience while upholding risk controls.

This role requires strong communication, a problem-solving mindset, and the ability to manage priorities in a fast-paced environment.