Client Ops Analyst: Onboarding & Automation

JPMorganChase; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Client Operations Analyst in Access Fulfillment to support onboarding and service requests across multiple products, ensuring a consistent and responsive client experience.

You will help resolve inquiries, handle operational tasks, and identify workflow improvements through automation while maintaining a risk-aware mindset to protect client interests.

Qualifications

• Minimum 3+ years in client service operations or onboarding support.
• Experience applying documented processes and quality standards.
• Knowledge of fraud prevention concepts and how to identify suspicious activity.

Responsibilities

• Support end-to-end client onboarding activities to ensure a smooth, timely experience.
• Respond to client inquiries and complete operational requests accurately and within timelines.
• Process transactions and service activities per established procedures and controls.
• Investigate issues, troubleshoot root causes, and coordinate with internal teams for resolution.
• Apply fraud prevention awareness to identify red flags and escalate through defined channels.
• Document case details, actions taken, and outcomes for transparency and review.
• Support change management by communicating updates to stakeholders.
• Contribute to continuous improvement by identifying inefficiencies and suggesting enhancements.
• Assist with automation initiatives through requirements gathering and testing.
• Use active listening and questioning to clarify needs and confirm resolution.

Skills

Client onboarding

Fraud prevention awareness

Quality controls

Operational problem solving

Communication skills

Active listening

Multitasking

Tools

Workflow tools

Case management

Process automation

Job description

JPMorganChase in the Philippines seeks a Client Operations Analyst in Access Fulfillment to support onboarding and service requests across multiple products, ensuring a consistent and responsive client experience.

You will help resolve inquiries, handle operational tasks, and identify workflow improvements through automation while maintaining a risk-aware mindset to protect client interests.