Client Onboarding & Implementation Specialist

Doist; Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

Payscale is seeking an Implementation Specialist to support onboarding of new compensation planning clients. You will build client sites on signed contracts, coordinate self-service implementation, and ensure milestones are met.

You will collaborate with internal teams, conduct intake calls, gather requirements, and help clients adopt the Paycycle solution while maintaining high service standards and data confidentiality.

Qualifications

• 1–2 years’ experience in implementation or data configuration roles.
• Experience with discovery and requirements gathering.
• Experience with Salesforce or similar CRM.
• Experience working with large data sets and Microsoft Excel.
• Strong communication skills and attention to detail.

Responsibilities

• Build client sites per specifications on their newly signed contracts.
• Own the communication process to new clients in self service implementation tracks.
• Track self service implementation progress for new customers.
• Lead intake calls when clients are having issues with self-service materials.
• Research answers or bring in other team members to solve issues.
• Provide task-based support to the implementation team.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example, displaying a positive, service-first attitude to internal/external clients.

Skills

CRM experience

Excel proficiency

Data analysis

Communication skills

Problem-solving

Education

Bachelor's degree or relevant experience

Tools

Salesforce CRM

Job description

Payscale is seeking an Implementation Specialist to support onboarding of new compensation planning clients. You will build client sites on signed contracts, coordinate self-service implementation, and ensure milestones are met.

You will collaborate with internal teams, conduct intake calls, gather requirements, and help clients adopt the Paycycle solution while maintaining high service standards and data confidentiality.