Onboarding and Implementation Specialist (Manila)

Payscale; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

Payscale is seeking an Implementation Specialist to support onboarding new compensation planning clients. You will handle site creation, discovery, documentation, and cross-team collaboration to ensure milestones are met.

You’ll coordinate client communications and lead implementation progress across self-service tracks, delivering effective solutions. Ideal candidates have 1–2 years in implementation or data configuration, CRM experience with Salesforce, strong Excel skills, and the ability to

Qualifications

• 1-2 years’ experience in a fast-past Implementation or data configuration role, preferably in SaaS implementation.
• Experience in discovery and requirements gathering.
• Experience with Salesforce or similar CRM.
• Experience working with large data sets and Microsoft Excel required.
• Ability to lead client meetings and apply best practices.
• Bachelor's degree or relevant experience.

Responsibilities

• Build client sites per specifications on newly signed contracts.
• Lead intake calls when clients are having issues with self-service materials.
• Track self service implementation progress for new customers.
• Provide task-based support to the implementation team.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication across functions.
• Lead by example with a service-first attitude.

Skills

Communication

Project coordination

Problem solving

Attention to detail

Client meetings

Education

Bachelor's degree or relevant experience

Tools

Salesforce

Excel

Job description

About PayscalePayscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

About PayscalePayscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

To learn more, visit www.payscale.com. The Implementation Specialist supports the implementation team in onboarding new compensation planning clients. This includes site creation, discovery, and documentation in initial setup, processing of client files, support and triage in client User Acceptance Training, and cross-collaboration with internal teams. The specialist also partners with and assists clients in tactical compensation administration initiatives within our proprietary compensation planning solution. The Implementation Specialist supports implementation managers in client-facing activities, coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met.

What You'll Do

• Build client sites per specifications on their newly signed contracts
• Own the communication process to new clients in self service implementation tracks
• Track self service implementation progress for new customers
• Lead intake calls when clients are having issues with self-service materials
• Research answers or bring in other team members to solve issues
• Provide task-based support to the implementation team.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example, displaying a positive, service-first attitude to internal/external clients

What We're Looking For

• 1-2 years’ experience in a fast-past Implementation or data configuration roles, preferably in SaaS implementation, compensation management, HRIS systems, or any combination thereof.
• Experience in discovery and requirements gathering.
• Experience with Salesforce or similar CRM.
• Experience working with large data sets and Microsoft Excel required.
• Comfortable working in an ever-evolving environment that works towards continuous improvement.
• Understanding of how relational databases work.
• Ability to confidently lead client meetings and have a keen understanding of the solution's best practices and how they can be incorporated.
• Ability to work successfully and independently and take ownership of problem-solving.
• Strong organizational skills
• The highest ethical standards are required to protect the confidentiality of client data.
• Strong communication skills (both verbal and written) and a commitment to accuracy, reliability,
• Attention to detail, and client service.
• Self-starter, shows success in proactive learning and self-managing.
• Bachelor's degree or relevant experience

Equal Opportunity Employer

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

If you have a disability or impairment and need assistance with the application process, please email [e-mail] for support.