Onboarding Specialist

Global payments; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

Global Payments Inc. is seeking an Implementation coordinator in the Philippines to drive onboarding and project kickoffs with merchants, coordinating with the implementation team to ensure alignment and timely delivery.

The role requires strong communication, organizational skills, and a client-focused approach to delivering exceptional experiences to clients and internal teams.

Qualifications

• High level of proficiency in Microsoft Office and G Suite Applications.
• Self-starting personality; ability to accurately prioritize and manage responsibilities for multiple groups and hierarchy levels simultaneously.
• Ability to identify problems and process gaps, solve for same, and present facts and recommended solutions; constantly seeks process improvement
• Excellent verbal and written communication skills, with the ability to quickly gauge the most appropriate way to relay information at all levels (including external to the group/company)
• Write precise, detailed, clear emails with good grammar
• Be very client-focused, delivering amazing experiences to our clients and teams
• Meticulous and detail-oriented and consistently accurate
• Extremely thorough research skills; ability to confidently, professionally, and assertively relay facts and positions on various issues to customers

Responsibilities

• Validate order paperwork is accurate and complete. Identify any data/informational gaps and proactively reach out to appropriate parties to resolve them.
• Coordinate “kickoff” meeting with merchants to confirm implementation project work and seek alignment of expectations from all parties.
• Answer questions regarding the onboarding process including, but not limited to, team member assignment, next steps, and what to expect.
• Initiate work projects for the Implementation production teams.
• Work closely with the Implementation team to monitor status of all projects, identify “stuck” projects, communicate accordingly and provide reporting as needed.

Skills

Microsoft Office

G Suite

Self-starter

Prioritization

Problem solving

Communication skills

Email precision

Client focus

Detail-oriented

Research skills

Tools

Salesforce

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Details:

Knowledge/Skills/Ability

• Validate order paperwork is accurate and complete. Identify any data/informational gaps and proactively reach out to appropriate parties to resolve them.

• Coordinate “kickoff” meeting with merchants to confirm implementation project work and seek alignment of expectations from all parties.

• Answer questions regarding the onboarding process including, but not limited to, team member assignment, next steps, and what to expect.

• Initiate work projects for the Implementation production teams.

• Work closely with the Implementation team to monitor status of all projects, identify “stuck” projects, communicate accordingly and provide reporting as needed.

• Experience with Salesforce software is a plus.

Qualifications:

• High level of proficiency in Microsoft Office and G Suite Applications

• Self-starting personality; ability to accurately prioritize and manage responsibilities for multiple groups and hierarchy levels simultaneously

• Ability to identify problems and process gaps, solve for same, and present facts and recommended solutions; constantly seeks process improvement

• Excellent verbal and written communication skills, with the ability to quickly gauge the most appropriate way to relay information at all levels (including external to the group/company)

• Write precise, detailed, clear emails with good grammar

• Be very client-focused, delivering amazing experiences to our clients and teams

• Meticulous and detail-oriented and consistently accurate

• Extremely thorough research skills; ability to confidently, professionally, and assertively relay facts and positions on various issues to customers

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact @globalpay.com.