Technical Product Consultant I — HCM & Client Success

Automatic Data Processing, Inc.; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

ADP, Inc. focuses on supporting client admins and practitioners in managing employee performance, compensation, succession, and learning products.

The role emphasizes resolving issues through CRM systems and maintaining strong client relationships for ongoing engagement and retention. The candidate should have a bachelor’s degree in HCM or related field with 3–4 years in client service, strong analytical and teamwork skills, and the ability to work in a performance-based environment while

Qualifications

• Bachelor's degree in an HCM-related field or equivalent education and experience.
• 3–4 years of experience in a client service environment.
• Proven ability to manage multiple demands and work in a team.

Responsibilities

• Handle client admins/practitioners concerns to help manage performance, compensation, succession and learning products.
• Research and resolve client issues using CRM systems.
• Proactively engage with clients to ensure satisfaction, issue resolution and retention.
• Host client meetings to drive on-time deliverables for focused projects.
• Collaborate with internal delivery teams to ensure a positive client experience.

Skills

Client service orientation

CRM proficiency

Analytical thinking

Time management

Team collaboration

Education

Bachelor's degree in HCM or related field

Tools

CRM systems

Job description

ADP, Inc. focuses on supporting client admins and practitioners in managing employee performance, compensation, succession, and learning products.

The role emphasizes resolving issues through CRM systems and maintaining strong client relationships for ongoing engagement and retention. The candidate should have a bachelor’s degree in HCM or related field with 3–4 years in client service, strong analytical and teamwork skills, and the ability to work in a performance-based environment while