Client Support Analyst - Enterprise Solutions

ADP; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

ADP is seeking a WorkForce Software Support Analyst in the Philippines to assist with application support intake, troubleshoot incidents, and resolve issues, escalating when needed. You will build strong client relationships, provide guidance on best practices, and help customers maximize use of WorkForce Software solutions while maintaining integrity and high service standards.

Candidates should have 5+ years in client service or similar roles and a Bachelor's degree; 2+ years leading teams;

Qualifications

• 5+ years of experience in client service, software implementation, consulting, project delivery, or other client-facing roles supporting enterprise applications.
• 2+ years of experience leading, mentoring, coaching, or supervising service delivery, implementation or consulting professionals.
• Proven experience managing customer relationships, resolving escalations, and influencing positive business outcomes.

Responsibilities

• Troubleshoot incidents and resolve or elevate as appropriate to drive customer satisfaction.
• Build strong client relationships by guiding best practices and effective use of WorkForce Software solutions.
• Analyze complex client requirements and identify solutions to achieve timely positive outcomes.

Skills

Client service

Software implementation

Consulting

Project delivery

Client-facing

Education

Bachelor's degree

Tools

Microsoft Office

Job description

ADP is seeking a WorkForce Software Support Analyst in the Philippines to assist with application support intake, troubleshoot incidents, and resolve issues, escalating when needed. You will build strong client relationships, provide guidance on best practices, and help customers maximize use of WorkForce Software solutions while maintaining integrity and high service standards.

Candidates should have 5+ years in client service or similar roles and a Bachelor's degree; 2+ years leading teams;