Client Experience & Support Specialist

ECOSHIFT CORPORATION; San Juan; On-site; PHP 223,000 - 357,000; Full time

Job summary

ECOSHIFT CORPORATION in the Philippines seeks a Customer Service Representative to handle client inquiries via email and phone, ensuring customer satisfaction and timely resolution.

You will manage day-to-day inbound calls, generate and endorse leads to Sales Associates, monitor ticket progress, conduct outbound activities, troubleshoot issues, and support after-sales needs in a fast-paced environment.

Qualifications

• Experience in customer service or call-center role preferred.
• Able to manage inquiries via multiple channels (phone, email).
• Strong problem-solving and communication skills.

Responsibilities

• Handle day to day inbound customer calls, orders and inquiries from various channels and forward to designated Sales Associates
• Generate, manage and endorse leads to Sales Associates
• Monitor ticket completion of assigned sales associates
• Conduct daily outbound lead-generating activities
• Troubleshoot customer issues
• Conduct periodic test calls to clients, audit and surveys
• Consult with the Immediate Head regarding other work-related concerns for prompt and appropriate resolutions
• Handle customer complaints, product concerns, and after-sales support

Skills

Customer service

Inbound calls

Lead generation

Troubleshooting

Job description

ECOSHIFT CORPORATION in the Philippines seeks a Customer Service Representative to handle client inquiries via email and phone, ensuring customer satisfaction and timely resolution.

You will manage day-to-day inbound calls, generate and endorse leads to Sales Associates, monitor ticket progress, conduct outbound activities, troubleshoot issues, and support after-sales needs in a fast-paced environment.