Client Experience Specialist

ResultsCX Named ‘Major Contender’ in Everest Group

Lapu-Lapu

On-site

PHP 240,000 - 360,000

Full time

3 days ago

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Job summary

ResultsCX is seeking a Client Experience Associate in Newtown, Lapu-Lapu City, Cebu. The role focuses on positive interactions, guiding customers, and providing accurate information with professionalism. You will assist in evaluating options and maintaining strong communication with clients, contributing to team goals and operational initiatives.

The position is full-time and located on site in Cebu, Philippines, offering opportunities for growth through diverse customer interactions.

Qualifications

Open to first-time job seekers, fresh graduates, and experienced professionals.
Strong verbal and written communication skills.
Comfortable using digital tools and web-based platforms.
Organized and attentive when handling information and tasks.
Adaptable and willing to learn new processes and procedures.
High School Graduate, Senior High School Graduate, ALS Graduate, or equivalent.

Responsibilities

Engage with individuals in a professional, courteous, and positive manner.
Understand needs and provide relevant guidance and assistance.
Offer support related to general inquiries, available resources, and solutions.
Share accurate information while maintaining a high standard of professionalism.
Assist individuals in evaluating available options based on their circumstances.
Foster positive relationships through effective communication and active listening.
Contribute to team objectives and operational initiatives.