Customer Experience & Retention Associate — Cebu

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 201,000 - 335,000; Full time

Job summary

Service Experience Associate role in Newtown, Lapu-Lapu City, Cebu, Philippines. The job focuses on helping customers, understanding needs, and guiding them to solutions in a friendly, professional manner.

Responsibilities include addressing inquiries, providing information, building relationships, and contributing to team goals. Open to fresh graduates; requires good communication, computer literacy, and a detail-oriented, organized approach; willingness to learn.

Qualifications

• Open to first-time job seekers, recent graduates, and applicants with previous work experience
• Good verbal and written communication skills
• Comfortable using computers and web-based applications
• Detail-oriented and organized when handling information
• Willing to learn new processes and adapt to business needs
• High School Graduate, Senior High School Graduate, ALS Graduate, or equivalent

Responsibilities

• Interact with customers in a professional and friendly manner
• Understand customer needs and provide appropriate information and assistance
• Guide customers through account-related concerns, service inquiries, and available solutions
• Respond accurately to questions while delivering a positive customer experience
• Help customers make informed decisions based on their needs and preferences
• Build strong customer relationships through effective communication and support
• Contribute to achieving team and service goals

Skills

Verbal and written communication

Computer literacy

Detail-oriented

Willingness to learn

Customer service orientation

Team collaboration

Education

High School Diploma / equivalent

Job description

Service Experience Associate role in Newtown, Lapu-Lapu City, Cebu, Philippines. The job focuses on helping customers, understanding needs, and guiding them to solutions in a friendly, professional manner.

Responsibilities include addressing inquiries, providing information, building relationships, and contributing to team goals. Open to fresh graduates; requires good communication, computer literacy, and a detail-oriented, organized approach; willingness to learn.