Customer Experience & Solutions Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 24,000 - 48,000; Full time

Job summary

ResultsCX Named ‘Major Contender’ in Everest Group in the Philippines is seeking an Account Experience Specialist to connect with individuals, provide relevant information, and support positive interactions through effective communication and problem-solving. The role is based in Newtown, Lapu-Lapu City, Cebu, and is offered as a full-time position.

Key responsibilities include engaging with individuals professionally, understanding situations, addressing inquiries, and helping explore solutions

Qualifications

• 6+ months of client-facing, retail, hospitality, administrative, coordination, or professional support experience.
• Strong English verbal and written communication skills.
• Comfortable using digital platforms, online systems, and standard workplace tools.
• Detail-oriented with strong analytical and problem-solving abilities.
• Adaptable and willing to learn new procedures and workflows.
• High School Graduate, ALS Graduate, or equivalent.

Responsibilities

• Engage with individuals in a professional and courteous manner
• Understand unique situations and provide relevant guidance and support
• Assist with information requests, concerns, and available options
• Address inquiries accurately and efficiently
• Help individuals explore solutions that align with their needs and preferences
• Foster strong professional relationships through effective communication
• Contribute to team goals and operational excellence initiatives

Skills

Client-facing experience

English communication

Digital platforms

Attention to detail

Adaptability

Education

High School Diploma / ALS

Job description

ResultsCX Named ‘Major Contender’ in Everest Group in the Philippines is seeking an Account Experience Specialist to connect with individuals, provide relevant information, and support positive interactions through effective communication and problem-solving. The role is based in Newtown, Lapu-Lapu City, Cebu, and is offered as a full-time position.

Key responsibilities include engaging with individuals professionally, understanding situations, addressing inquiries, and helping explore solutions