[GCM] Customer Success Coordinator

Guerilla; Mabalacat; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

HMO coverage

Leave benefits

Mandatory benefits

Leave support for calamity, maternity,

Fair pay and breaks

Team activities and wellness

Training and travel opportunities

Job summary

Guerilla in the Philippines is seeking a friendly, professional, and people-oriented individual to support client communication, account coordination, staff performance, and day-to-day concerns.

You will act as the main contact for client concerns, develop relationships, track account performance, and collaborate with internal teams to meet KPIs and growth opportunities.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• Experience in account management, client services, customer support, or a similar role involving client and staff coordination.
• Strong communication, relationship-building, and problem-solving skills with a friendly and professional approach.
• Comfortable using CRM systems, spreadsheets, MS Office, and other productivity tools.
• Proactive, adaptable, and dependable, with the ability to manage responsibilities independently and work well with established processes.

Responsibilities

• Act as the primary contact for client concerns, requests, account updates, and ongoing relationship management.
• Develop and maintain positive, long-term relationships with clients and staff through consistent communication and support.
• Track account performance, contract updates, renewals, reports, and internal coordination to ensure seamless operations.
• Collaborate with internal teams to achieve KPIs, strengthen client accounts, and identify opportunities for growth or additional services.
• Address client and staff concerns with a professional, responsive, and solutions-oriented approach.

Skills

Client relationship

Communication

Problem solving

Team coordination

Education

Bachelor’s degree in Business, Sales, Marketing, or related field

Tools

CRM systems

Spreadsheets

MS Office

Job description

We are looking for a friendly, professional, and people-oriented individual who can build strong relationships with both clients and staff. This role will support client communication, account coordination, staff performance, and day-to-day concerns while helping identify opportunities to strengthen and grow client relationships.

RESPONSIBILITIES:

• Act as the primary contact for client concerns, requests, account updates, and ongoing relationship management.

• Develop and maintain positive, long-term relationships with clients and staff through consistent communication and support.

• Track account performance, contract updates, renewals, reports, and internal coordination to ensure seamless operations.

• Collaborate with internal teams to achieve KPIs, strengthen client accounts, and identify opportunities for growth or additional services.

• Address client and staff concerns with a professional, responsive, and solutions-oriented approach.

REQUIREMENTS:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.

• Experience in account management, client services, customer support, or a similar role involving client and staff coordination.

• Strong communication, relationship-building, and problem-solving skills with a friendly and professional approach.

• Comfortable using CRM systems, spreadsheets, MS Office, and other productivity tools.

• Proactive, adaptable, and dependable, with the ability to manage responsibilities independently and work well with established processes.

Benefits:

• HMO Coverage
  Eligible employees receive HMO coverage with free 1 dependent.

• Leave Benefits
  Employees receive 15 annual leave credits consisting of 10 vacation leaves and 5 sick leaves, plus other applicable leave benefits.

• Mandatory Benefits
  Employees receive SSS, PhilHealth, Pag-IBIG, tax compliance where applicable, and 13th month pay.

• Additional Leave Support
  Eligible employees may also avail of calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave.

• Fair Pay and Breaks
  We provide overtime, holiday, night differential, and premium pay.

• Team Activities and Wellness
  We encourage wellness through company participation in events like fun runs and provide access to partner discounts from selected hotels, restaurants, and more.

• Training and Travel Opportunities
  Some employees may receive client training and possible overseas travel, depending on role and business need.