Account Manager (Nightshift)

Guerilla; Mabalacat; On-site; PHP 391,000 - 670,000; Full time

Job summary

Guerilla in the Philippines is seeking a warm, professional Account Manager to serve as the primary liaison for clients and staff, delivering proactive support and relationship-driven service.

You will monitor performance, coordinate with internal teams, and identify opportunities to grow accounts through upselling and renewals, while upholding a solutions-focused approach.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related field.
• Proven experience in account management or client servicing with staff support responsibilities.
• Strong communication and relationship-building skills.
• Proficient in CRM tools, spreadsheets, MS Office.
• Able to take initiative and adapt to company processes.

Responsibilities

• Serve as main point of contact for client needs, updates, and relationship management.
• Build and maintain long-term relationships with clients and staff through regular communication.
• Monitor account performance, renewals, reports, and internal coordination.
• Collaborate with internal teams to meet KPIs and identify upsell opportunities.
• Provide professional, solutions-focused support to clients and staff.

Skills

Communication

Relationship-building

Problem-solving

Initiative

Adaptability

Accountability

CRM tools

Spreadsheets

MS Office

Productivity software

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Tools

CRM tools

Job description

We are looking for a warm, professional, and relationship-driven Account Manager who can build strong connections with both clients and staff. This role serves as the main point of contact for account support, client communication, internal coordination, performance monitoring, and identifying opportunities for growth.

Responsibilities:

• Serve as the main point of contact for client needs, concerns, account updates, and relationship management.

• Build and maintain strong long-term relationships with both clients and staff through regular communication and support.

• Monitor account performance, contract updates, renewals, reports, and internal coordination to ensure smooth operations

• Work closely with internal teams to meet KPIs, support account growth, and identify upselling or new business opportunities

• Support client and staff needs with a professional, solutions-focused, and relationship-driven approach

Requirements:

• Bachelor's degree in Business, Sales, Marketing, or a related field

• Proven experience in account management, client servicing, or a similar role with both client-facing and staff support responsibilities

• Strong communication, relationship-building, and problem-solving skills with a warm and professional approach

• Proficient in CRM tools, spreadsheets, MS Office, and general productivity software

• Able to take initiative, adapt to company processes, and manage responsibilities with maturity and accountability