Client Concierge Specialist

Jan Medical Group; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Jan Medical Group in Manila is seeking a Client Concierge to handle patient inquiries, appointments, payments, and follow-up communications across channels.

You will provide accurate information on services, book appointments, process payments, and ensure friendly, professional service that reflects the clinic's standards.

Responsibilities

• Answer all patient inquiries received through the clinic mobile number and all official social media accounts
• Monitor calls, text messages, and social media inboxes and comments throughout the shift so no inquiry goes unanswered
• Provide accurate information on services, treatments, schedules, and clinic details, and refer clinical questions to physicians
• Respond promptly, accurately, and in a warm, professional tone that reflects Jan Medical Group
• Book patient appointments and confirm schedules accurately
• Remind patients of upcoming appointments and update the booking system for any changes
• Process and record patient payments accurately, explain payment options, and issue receipts
• Follow up with patients and leads who have gone cold, to re-engage them and help them book or return
• Track inquiries that did not become appointments and reach out again
• Maintain Jan Medical Group standards in branding across all patient communication and channels

Job description

About the role

As a Client Concierge, you will manage patient inquiries, appointments, payments, and follow-up communications across multiple channels for Jan Medical Group.

Key responsibilities

• Answer all patient inquiries received through the clinic mobile number and all official social media accounts


• Monitor calls, text messages, and social media inboxes and comments throughout the shift so no inquiry goes unanswered


• Provide accurate information on services, treatments, schedules, and clinic details, and refer clinical questions to physicians


• Respond promptly, accurately, and in a warm, professional tone that reflects Jan Medical Group


• Book patient appointments and confirm schedules accurately


• Remind patients of upcoming appointments and update the booking system for any changes


• Process and record patient payments accurately, explain payment options, and issue receipts


• Follow up with patients and leads who have gone cold, to re-engage them and help them book or return


• Track inquiries that did not become appointments and reach out again


• Maintain Jan Medical Group standards in branding across all patient communication and channels