Patient Service Coordinator

Care Center Clinic; Mandaluyong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Care Center Clinic is seeking a Patient Services Coordinator responsible for patient communication, administrative support, care management assistance, and quality assurance to keep clinic operations running smoothly.

The role involves explaining procedures clearly, maintaining confidentiality, handling inquiries, and managing appointments. Fresh graduates are welcome to apply, with a focus on professionalism and strong organizational skills.

Qualifications

• Experience in customer service or healthcare settings is advantageous.
• Strong communication and interpersonal skills are essential.
• Excellent organizational abilities with keen attention to detail.
• Proficiency in Microsoft Office applications is preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide clear and accurate instructions and information to clients
• Explain clinic procedures and processes in an easily understandable way
• Build rapport with clients while maintaining professionalism
• Facilitate communication between clients and the healthcare team
• Ensure and implement strict confidentiality standards
• Attend to client inquiries via calls and emails promptly
• Operate the Bizbox Registration and EMR systems
• Keep client information and records up to date with confidentiality
• Handle HMO approval requests with knowledge of policies
• Schedule clients and manage appointments to support clinic operations

Skills

Customer service

Patient coordination

Healthcare administration

Communication

Organization

Confidential information handling

Fresh graduates welcome

Tools

Microsoft Office

Job description

About the role

The Patient Services Coordinator performs duties across patient communication, administrative support, care management support, and quality assurance to facilitate clinic operations and support healthcare delivery.

Key responsibilities

• Provide clear and accurate instructions and information to clients

• Clearly explain clinic procedures and processes in a way that clients can easily understand

• Build strong rapport with clients while consistently demonstrating respect and professionalism

• Facilitate communication between the client and the healthcare team through clear and concise language

• Ensure and implement strict confidentiality standards

• Attend to client inquiries through calls and emails in a timely manner while demonstrating integrity and care

• Effectively operate the Bizbox Registration and EMR systems

• Ensure client information and records are kept up to date in a timely manner with full confidentiality

• Handle HMO approval requests with confidence and clear knowledge of policies and requirements

• Schedule clients and manage incoming client appointments to support efficient clinic operations

Qualification:

• Previous experience in customer service, patient coordination, healthcare administration, or a similar role is an advantage.

• Excellent communication and interpersonal skills.

• Strong organizational skills with keen attention to detail.

• Proficient in Microsoft Office applications

• Ability to handle confidential information with professionalism and integrity.

• Fresh Graduates are welcome to apply.