Patient Care Specialist

Belo Medical Group, Inc.; Angeles; On-site; PHP 335,000 - 513,000; Full time

Job summary

Belo Medical Group, Inc. is seeking a Patient Care Specialist to greet patients, answer inquiries, and coordinate scheduling and patient data in the clinic.

The role involves directing patients to the right staff, maintaining charts, and ensuring a courteous, helpful experience for every visitor. Primary duties include logging inquiries, updating CRM, handling promotions, and supporting team meetings and training while upholding company policies and standards.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 1–3 years of work experience in customer-facing roles.
• Outstanding customer service orientation and communication skills.
• Ability to display tact, courtesy and initiative.

Responsibilities

• Greet patients and customers in a friendly, courteous and professional manner.
• Answer inquiries about clinic products and services promptly and accurately.
• Handle inquiries by phone and direct calls as needed; log inquiries and monitor reports.
• Endorse scheduled patients to the appropriate clinician or staff.
• Maintain patient data and charts, ensuring proper labeling and filing.
• Assist in scheduling, reminders, CRM updates, and coordination with doctors and aestheticians.
• Participate in promotions, meetings, and training; ensure compliance with policies.

Skills

Customer service

Communication skills

Tact & courtesy

Initiative

Education

Bachelor's Degree / Post Graduate Diploma / Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent

Job description

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

Job Duties And Responsibilities

Handling Patient or Customer Inquiries or Concerns:

• Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner.
• Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner.
• Answer telephone calls promptly and efficiently following telephone handling standards of the Company.
• Handle inquiries over the telephone and screens or directs calls when necessary.
• Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department.
• Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant).
• Handle patient complaints and refers to the Branch Officer or Doctor accordingly.
• Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner.
• Ensure that appropriate and relevant promotional or information materials are available for the patients or customers.

Scheduling Of Patients

• Ensure proper scheduling of patients for treatment and services in the CRM and logbook
• Confirm patient’s appointment the day before the schedule
• Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability
• Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day
• Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly
• Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule

Handling Of Patient Information And Patient Charts

• Facilitate the filling out of the Patient Data Sheet and ensures completeness of information
• Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap
• Maintain proper filing of charts
• Pull out charts of patients as necessary and returns charts after use in their proper places
• Prepare charts of patients scheduled the next day

Others

• Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic
• Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action
• Undertake promotional, sales and marketing activities via the phone or direct customer encounter
• Attend and participates in all required meetings, events or trainings
• Ensure compliance to company established policies and procedures
• Lend support or assistance as Reliever in other clinics as deemed necessary
• Perform other duties as may be assigned
• Candidate must possess at least Bachelor\'s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
• At least 1-3 Year(s) of working experience in the related field is required for this position
• Must have outstanding customer service orientation
• Excellent communication skills
• Must be able to display tact, courtesy and initiative