Client & Employee Success Leader

Cybalink Solutions; Pasig; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Annual bonus

HMO + 1 dependent

30 days paid leave

Career growth opportunities

Strong culture and events

Milestone rewards

Rest days 2 per week

Job summary

Cybalink Solutions in Pasig City is seeking a dynamic Client and Employee Success Supervisor to lead client partnerships, improve service delivery, and drive team growth. You will guide governance, performance management, and employee development while aligning with strategic goals.

This role requires a proactive leader who excels at solving challenges, leveraging data-driven insights, and fostering an engaging, results-oriented culture with clear career pathways.

Qualifications

• 3+ years in a supervisory or leadership role with a track record of results.
• Proven strength in performance management, coaching, and talent development.
• Governance, compliance, and executive-level leadership standards.
• Strategic, data-driven decision-making with conflict resolution skills.
• Excellent communication and stakeholder management across levels.
• Experience managing high-value client accounts and analytics tools.

Responsibilities

• Build and sustain high-impact client partnerships with strategic alignment.
• Drive client satisfaction through proactive solutions and elevated experiences.
• Champion policy compliance, performance management, and employee growth initiatives.
• Collaborate with senior leaders and cross-functional teams to optimize operations.
• Anticipate challenges, leverage data-driven insights, and lead improvements.
• Design retention and growth strategies to strengthen client relationships.

Skills

Leadership

Performance management

Stakeholder management

Data-driven decision making

Conflict resolution

Negotiation

Tools

Microsoft 365

CRM systems

Analytics tools

Job description

Cybalink Solutions in Pasig City is seeking a dynamic Client and Employee Success Supervisor to lead client partnerships, improve service delivery, and drive team growth. You will guide governance, performance management, and employee development while aligning with strategic goals.

This role requires a proactive leader who excels at solving challenges, leveraging data-driven insights, and fostering an engaging, results-oriented culture with clear career pathways.