Client Success Team Leader

MicroSourcing; Taguig; Vor Ort; PHP 700.000 - 1.000.000; Vollzeit

Benefits dieser Stelle

Above-market pay

Health coverage day 1 for you and your

PTO with cash conversion

Group life insurance

Performance bonuses

Zusammenfassung

MicroSourcing in Taguig is seeking a Client Success Team Leader to guide a local team serving an Australian telecommunications client. The role emphasizes leadership, hands-on client management, and delivering exceptional service delivery and satisfaction.

You will coach and mentor team members, drive performance, and coordinate with senior stakeholders to align with client goals and company values. This onsite day-shift position offers growth and competitive rewards.

Qualifikationen

• Leadership or supervisory experience in Client Success or Account Management.
• Hands-on client management and service delivery background.
• Ability to coach, mentor and develop high-performing teams.
• Excellent communication and presentation for senior-level interactions.
• Strong problem-solving for client retention and satisfaction.
• Experience with Australian or international corporate clients.
• onsite in BGC on Australian day shift schedule.

Aufgaben

• Lead and mentor a local team of Client Success professionals to ensure high performance and career growth.
• Oversee service delivery and ensure client satisfaction targets are met.
• Directly manage a portfolio of key accounts and handle escalations.
• Monitor team KPIs and workload distribution for quality and efficiency.
• Facilitate regular team huddles and coaching aligned with client goals.

Kenntnisse

Leadership

Client management

Coaching

Communication

Problem solving

Tools

Salesforce

HubSpot

Jobbeschreibung

Position: Client Success Team Leader

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Job Overview

You will lead a local client‑success team to deliver high‑quality service for an Australian telecommunications client. The role involves managing key accounts, coaching the team, ensuring service delivery, and meeting client satisfaction targets.

Responsibilities

• Lead and mentor a local team of Client Success professionals to ensure high performance and career growth.
• Drive operational excellence by overseeing service delivery and ensuring client satisfaction targets are met.
• Manage a portfolio of key accounts directly, acting as a senior point of contact for escalations.
• Monitor team KPIs and workload distribution to maintain service quality and efficiency.
• Facilitate regular team huddles and coaching sessions to align with client goals and company values.

Qualifications

Non‑negotiables

• Proven experience in a leadership or supervisory role within Client Success or Account Management.
• Strong background in hands‑on client management and service delivery.
• Demonstrated ability to coach, mentor, and develop high‑performing teams.
• Excellent communication and presentation skills, suitable for senior‑level interactions.
• Strong problem‑solving skills with a focus on client retention and satisfaction.
• Experience working with Australian or international corporate clients.
• Ability to work onsite in BGC on an Australian day shift schedule.

Preferred Skills/Expertise

• Experience in the Telecommunications or ICT sector.
• Familiarity with CRM tools (Salesforce, HubSpot, etc.).
• Change management or leadership certifications.
• Strategic planning and account growth experience.

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage on day one for you and dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: contribute to a positive and engaging work environment through company‑sponsored events and activities.
• Work‑Life Harmony: flexible arrangements to balance work and life.
• Career Growth: opportunities for continuous learning and advancement.
• Inclusive Teamwork: a culture that celebrates diversity.

• Terms & conditions apply