Client Engagement Manager

AS White Global; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Great Place to Work certified

Company trips and events

Comprehensive medical care for you and

Generous paid leave

LinkedIn Learning and training

Job summary

AS White Global in Manila is seeking a Client Engagement Manager (Account Manager) to strengthen and expand relationships with assigned clients, acting as a trusted advisor to deliver exceptional service and proactive value. You will collaborate with internal teams to ensure smooth delivery and growth through understanding client objectives and workforce needs.

The role requires strong English communication, stakeholder management, and project coordination.

Qualifications

• Experience managing client relationships in consultancy, agency, or professional services.
• Strong written and verbal communication in English.
• Ability to manage multiple client engagements and priorities.

Responsibilities

• Act as the trusted advisor and primary relationship owner for assigned clients, providing proactive support and exceptional client experience.
• Build strong client partnerships by understanding objectives and workforce needs, translating them into effective solutions.
• Lead client meetings, business reviews, and stakeholder discussions to showcase value and identify opportunities for improvement.
• Collaborate with internal teams to ensure seamless service delivery and successful outcomes across engagements.
• Proactively manage client needs, concerns, and escalations with timely resolutions.

Skills

Client relationship mgmt

Stakeholder management

Communication (English)

Project management

HR/recruitment knowledge

Education

Bachelor's degree in a relevant field

Tools

MS Office

CRM platforms

Job description

Be part of a high-performing global client experience team that partners with global businesses, delivering top-tier talent and creates transparent, sustainable workforce solutions internationally!

The Opportunity

As a Client Engagement Manager (Account Manager), you will play a key role in strengthening and expanding client relationships. Acting as a trusted advisor, you’ll champion service excellence across all engagements while proactively identifying opportunities to add value. You’ll collaborate closely with a dynamic internal team to ensure smooth delivery, anticipate client needs, and continuously enhance the overall client experience.

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training

“Working for the best client and loving what you do makes everything enjoyable at work.”

- Senior Broker, ASW Philippines.

What You’ll Do

• Act as the trusted advisor and primary relationship owner for assigned clients, providing proactive support, strategic guidance, and an exceptional client experience.
• Build strong client partnerships by understanding business objectives, workforce needs, and growth plans, translating them into effective solutions.
• Lead client meetings, business reviews, and stakeholder discussions to showcase value, share updates, and identify opportunities for continuous improvement.
• Collaborate with internal teams to ensure seamless service delivery, alignment, and successful outcomes across client engagements.
• Proactively manage client needs, concerns, and escalations, driving timely resolutions while strengthening trust and satisfaction.
• Support onboarding of new client accounts, maintain accurate engagement records in HubSpot, and monitor client health to identify growth opportunities.
• Drive continuous improvement by identifying process efficiencies and partnering with leadership to deliver initiatives that enhance client and employee experiences.

Key Criteria

• Experience managing client relationships, client success & services, or client-facing projects within a consultancy, agency, professional services, or similar environment
• Exposure to HR/recruitment consulting is highly preferred.
• Experience in people management is essential.
• Proficiency in MS Office applications; experience with CRM platforms is a plus.
• Exceptional verbal and written communication skills, with strong English proficiency.
• Proven ability to build credibility, influence stakeholders, and develop strong relationships across all levels.
• Strong commercial acumen, organisational, project management, and prioritisation skills, with the ability to understand client needs and translate them into practical, value-driven solutions.
• Proven problem-solving, negotiation, presentation, and relationship management capabilities.

Work Setup: Manila

• (BGC, Taguig): Fully onsite during probation, then shifting to 3x a week upon regularization.