Client Account Manager

Sail Away Media LLC; Philippines; Remote; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Fully remote

Career growth

Direct access to leadership

Exposure to diverse clients

Job summary

Sail Away Media is seeking a Client Account Manager to oversee lead generation accounts, build strong client relationships, and align campaigns with client goals in a fully remote setup operating on EST hours.

You will manage communications, coordinate with media buyers, analyze performance metrics like CPL/CPA, and drive strategy and reporting. The role requires excellent English, strong organization, and ownership of client success.

Qualifications

• 3+ years of experience in account management within digital marketing.
• Experience managing lead generation clients and campaigns.
• Strong understanding of Meta Ads and Google Ads and lead generation strategies.
• Excellent English communication, written and verbal.
• Ability to manage multiple client accounts and lead client-facing calls.
• Available to work EST business hours.
• Remote work environment.

Responsibilities

• Client Communication & Relationship Management: primary contact, weekly calls, updates.
• Account Strategy & Performance: oversee campaigns, KPI monitoring, insights.
• Project Management & Execution: coordinate with teams, maintain timelines.
• Reporting & Accountability: weekly/monthly performance reports, identify trends.

Skills

Client relationship management

Digital marketing knowledge

English communication

Project management

Data interpretation

Tools

GoHighLevel

HubSpot

Salesforce

Job description

Client Account Manager – Lead Generation

Sail Away Media

Remote | EST Working Hours

About Sail Away Media

Sail Away Media is a performance marketing agency focused on helping brands grow through strategic digital advertising, creative execution, and data-driven marketing.

We combine paid media, creative strategy, and strong client relationships to deliver measurable results. We're a fast-moving, collaborative team that values accountability, clear communication, and people who take ownership of their work.

Client Account Manager

We're looking for a talented Client Account Manager to oversee our lead generation accounts, build strong client relationships, and ensure our campaigns and internal teams are aligned on delivering results.

This is a client-facing role that requires exceptional communication skills, strong organizational abilities, and a solid understanding of digital marketing and lead generation.

Responsibilities

1. Client Communication & Relationship Management

• Serve as the primary point of contact for assigned lead generation clients.
• Lead weekly client calls, performance reviews, and strategy discussions with confidence and professionalism.
• Build strong, trusting relationships through proactive communication and consistent follow-through.
• Manage client expectations, address concerns, and communicate challenges before they become larger issues.
• Provide clear meeting recaps, action items, and regular account updates.
• Understand each client's business, goals, target audience, and definition of success.

2. Account Strategy & Performance

• Oversee lead generation accounts across platforms such as Meta Ads and Google Ads.
• Work closely with media buyers to understand campaign performance and identify opportunities for improvement.
• Monitor key performance indicators, including CPL, CPA, conversion rates, lead quality, and return on ad spend where applicable.
• Translate campaign data into clear, actionable insights and recommendations for clients.
• Collaborate with internal teams to develop testing strategies, campaign improvements, and growth opportunities.
• Ensure marketing strategies align with each client's broader business objectives.

3. Project Management & Execution

• Coordinate with media buying, creative, and operations teams to ensure client deliverables are completed accurately and on time.
• Manage multiple client accounts simultaneously while maintaining strong attention to detail.
• Track project timelines, priorities, deadlines, and outstanding action items.
• Ensure client requests and feedback are communicated clearly to the appropriate internal teams.
• Identify potential roadblocks and proactively work toward solutions.
• Maintain accurate and organized account documentation within internal project management systems.

4. Reporting & Accountability

• Prepare and present weekly and monthly performance reports.
• Communicate not just what the numbers are, but what they mean and what we're doing next.
• Ensure reporting is accurate, timely, and easy for clients to understand.
• Identify trends, performance concerns, and opportunities for account growth.
• Take ownership of account communication, client satisfaction, and the overall client experience.
• Escalate risks or recurring issues to leadership when necessary.

Must-Haves

• 3+ years of experience in account management, preferably within a digital marketing or performance marketing agency.
• Experience managing lead generation clients and campaigns.
• Strong understanding of Meta Ads, Google Ads, and lead generation marketing strategies.
• Proven experience managing multiple client accounts simultaneously.
• Experience leading client-facing calls, presenting performance results, and managing client expectations.
• Excellent English communication skills, both written and verbal.
• Ability to write clear, professional emails, meeting recaps, reports, and client-facing documentation.
• Strong organizational and project management skills with exceptional attention to detail.
• Comfortable interpreting campaign performance metrics and discussing results with clients.
• Ability to collaborate effectively with media buyers, creative teams, and leadership.
• Proactive problem-solving skills and the ability to take ownership without constant supervision.
• Must be available to work Eastern Standard/Eastern Time (EST/ET) business hours.
• Comfortable working in a fast-paced, fully remote agency environment.

Nice-to-Haves

• Experience working with CRM platforms such as GoHighLevel, HubSpot, or Salesforce.
• Familiarity with landing pages, lead funnels, conversion tracking, and marketing automation.
• Experience with Zapier, Slack, Asana, or similar project management tools.
• Experience managing clients across multiple industries or service-based businesses.
• Familiarity with Google Analytics 4, reporting dashboards, and attribution tracking.
• Experience identifying account expansion or upselling opportunities.

Who We're Looking For

We're looking for someone who doesn't just manage accounts but takes ownership of the client experience.

You're someone who:

• Communicates proactively rather than waiting to be asked for updates.
• Can confidently lead a client conversation, even when performance isn't where it needs to be.
• Understands how to balance client expectations with internal team capabilities.
• Thinks strategically and looks beyond individual tasks to understand the bigger picture.
• Is highly organized, detail-oriented, and dependable.
• Knows how to turn complex marketing information into conversations clients can actually understand.
• Thrives in a collaborative environment and genuinely cares about helping clients succeed.

Why Join Sail Away Media?

• Fully remote work environment.
• Opportunity to work with a growing performance marketing agency.
• Collaborative team with direct access to leadership.
• Exposure to a variety of clients, industries, and marketing strategies.
• Opportunities for professional development and career growth.
• A team that values initiative, accountability, and new ideas.

We thank all candidates for applying; however, only candidates selected for the next stage will be contacted.