Strategic Client Account Director – Communications

Alorica Inc.; Philippines; On-site; PHP 120,000 - 190,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a Client Account Director (Communications) to direct qualification, selling, negotiation and implementation of new business opportunities with existing clients, while acting as a Customer Advocate for current solutions.

The role requires leadership to align company strategies with client needs, oversee renewals, present tailored solutions, and drive revenue growth while guiding internal teams to deliver value and exceptional service.

Responsibilities

• Expand business footprint with existing clients.
• Align Company short- and long-term strategies with client to maintain and expand revenue.
• Oversee all contract renewals and negotiations
• Present Company solutions based on understanding of client's business issues.
• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
• Work with internal teams to structure value proposition to clients.
• Lead negotiations to ensure Company best interests from a business issue and legal perspective.
• Provide leadership and support in crafting client proposals.
• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
• Meet with sales leadership to craft personal development strategy on a regular basis.
• Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Participation in Company Programs must meet minimum performance standards.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Act as main point of contact for client visit and business review readiness, provide necessary and periodicupdates

Job description

Alorica Inc. in the Philippines is seeking a Client Account Director (Communications) to direct qualification, selling, negotiation and implementation of new business opportunities with existing clients, while acting as a Customer Advocate for current solutions.

The role requires leadership to align company strategies with client needs, oversee renewals, present tailored solutions, and drive revenue growth while guiding internal teams to deliver value and exceptional service.