Claims Support Specialist — End-to-End Claims & Payments

QBE Group Shared Services Centre; Cebu City; Presencial; PHP 260.000 - 380.000; Jornada completa

Descripción de la vacante

QBE Group Shared Services Centre in Cebu City is seeking a Claims Support Associate to assist the claims teams with end-to-end processes and administrative tasks. You will ensure compliance with policies and regulations, maintain customer communication, and process payments within authorities.

The role requires a Bachelor's degree, strong English communication, and proficiency with MS tools. Strong attention to detail and basic case management skills are a plus.

Formación

• Bachelor's Degree or equivalent combination of education and work experience.
• Strong communication in English (verbal and written).
• Experience in customer service or claims support is preferred.

Responsabilidades

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Maintain effective communication with customers
• Raise and authorize claims payments for valid invoices and within authority limits
• Journal payments into claims
• Triage emails to correct claims handlers
• Identify recovery opportunities on claims
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Ensure all required documents are complete before a hand-off to the Recoveries team

Conocimientos

Customer service

Analytical skills

Verbal & written English

Case management

MS tools

Attention to detail

Educación

Bachelor's degree

Herramientas

MS Office

CRM software

Descripción del empleo

QBE Group Shared Services Centre in Cebu City is seeking a Claims Support Associate to assist the claims teams with end-to-end processes and administrative tasks. You will ensure compliance with policies and regulations, maintain customer communication, and process payments within authorities.

The role requires a Bachelor's degree, strong English communication, and proficiency with MS tools. Strong attention to detail and basic case management skills are a plus.