Senior Claims Support & Recovery Specialist

QBE Group Shared Services Centre; Taguig; Sur place; PHP 335 000 - 670 000; Plein temps

Résumé du poste

QBE Group Shared Services Centre in Metro Manila is seeking a dedicated Claims Administrator to support general administration for recoveries including credit control management, system administration, and financial administration.

You will process amendments, manage claim lifecycle tasks, and ensure accurate documentation across systems while maintaining compliance and high data quality. Strong communication and multitasking abilities are essential.

Qualifications

• Bachelor's degree required or equivalent combination of education and work experience.
• Minimum 3 years of relevant experience in claims administration or financial administration.
• Experience in debt collections support preferred.
• Knowledge of insurance processing and regulatory/compliance basics preferred.

Responsabilités

• Process claims amendments and maintain accurate claim records.
• Complete claim lifecycle administrative tasks including updates, file transfers, closures, and ownership changes.
• Review correspondence from shared mailboxes and ensure documentation is attached in systems.
• Process recovery-related transactions including receipts, excess recoveries, uninsured losses, fees, and settlements.
• Support file maintenance to ensure data quality and regulatory compliance.
• Monitor work queues, diaries, and tasks within service levels.
• Conduct quality checks to confirm system updates across platforms.
• Identify system issues or process gaps affecting claim administration.
• Assist with portfolio cleanup, backlog reduction, and operational projects.
• Collaborate with Recoveries Specialists and Team Leaders to optimize outcomes.

Connaissances

MS Office

Verbal communication

Attention to detail

Customer service

Administration

Data entry

Insurance processing

Debt collections knowledge

Regulatory compliance

Multi-tasking

Formation

Bachelor's Degree or equivalent

3 years relevant experience

Outils

MS Excel

CRM systems

Description du poste

QBE Group Shared Services Centre in Metro Manila is seeking a dedicated Claims Administrator to support general administration for recoveries including credit control management, system administration, and financial administration.

You will process amendments, manage claim lifecycle tasks, and ensure accurate documentation across systems while maintaining compliance and high data quality. Strong communication and multitasking abilities are essential.