Senior Claims Specialist - End-to-End Settlements

QBE Group Shared Services Centre; Muntinlupa; On-site; PHP 300,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre is seeking an experienced claims handler to manage end-to-end processes. You will assess liabilities, communicate with customers, coordinate with suppliers and ensure compliance with internal policies and regulations.

The role requires strong analytical and negotiation skills, plus excellent English communication. Candidates should have a Bachelor’s degree and familiarity with case management systems.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Strong customer service and communication skills.
• Proficiency with MS Office tools.
• Analytical and negotiation abilities.
• Fluent English skills in written and verbal form.

Responsibilities

• Manage claims end-to-end within policy and regulations.
• Ensure compliance within delegated authority limits.
• Maintain proactive communication with customers.
• Coordinate effectively with suppliers.
• Identify potential fraud and escalate when needed.
• Provide feedback to underwriters and risk assessors.

Skills

Customer service

MS Tools

Analytical thinking

Negotiation skills

English communication

Case Management

Education

Bachelor's Degree

Tools

Case Management Systems

Job description

QBE Group Shared Services Centre is seeking an experienced claims handler to manage end-to-end processes. You will assess liabilities, communicate with customers, coordinate with suppliers and ensure compliance with internal policies and regulations.

The role requires strong analytical and negotiation skills, plus excellent English communication. Candidates should have a Bachelor’s degree and familiarity with case management systems.