End-to-End Claims Support Specialist

QBE Group Shared Services Centre; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre in Manila is seeking a dedicated Claims Administrator to support the claims teams by performing end-to-end administrative tasks and ensuring accuracy in processing.

The role emphasizes compliance with policies, effective customer communication, and timely payments, with opportunities to liaise with underwriters, risk assessors, and the Recoveries team.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Customer service, communication and negotiation skills essential.
• Proficiency in MS tools and Microsoft Office.
• Preferably with Case Management skills and basic insurance knowledge.

Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective communication with customers.
• Raise and authorize claims payments for valid invoices and within authority limits.
• Settle fast track claims wherein invoices are already available.
• Journal payments into claims.
• Triage emails to correct claims handlers.
• Make contact with another party to clarify contents of an invoice/document.
• Identify recovery opportunities on claims; provide information to underwriters/risk assessors.
• Ensure all required documents are complete before a hand-off to Recoveries.

Skills

Customer service

MS Tools

Analytical skills

Negotiation

Communication skills

Case management

Insurance knowledge

Education

Bachelor's degree

Tools

MS Office

Case Management Systems

Job description

QBE Group Shared Services Centre in Manila is seeking a dedicated Claims Administrator to support the claims teams by performing end-to-end administrative tasks and ensuring accuracy in processing.

The role emphasizes compliance with policies, effective customer communication, and timely payments, with opportunities to liaise with underwriters, risk assessors, and the Recoveries team.