Policy Admin Specialist - Customer Care & Compliance

QBE Group Shared Services Centre; Cebu City; On-site; PHP 357,000 - 580,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, seeks a customer service and administrative support specialist to handle email and phone inquiries, dispatch policy documents, and assist the Policy Admin Team with routine tasks.

The role emphasizes regulatory compliance, accurate processing of transactions, and proactive stakeholder communication, with training on policy issuance procedures and ongoing process updates to deliver quality service.

Qualifications

• Some relevant work experience.
• Call centre experience in insurance and/or banking with billing responsibilities.
• Policy administration experience.
• Experience in BPO industry with shifting schedules.

Responsibilities

• Ensure 100% regulatory compliance with laws and industry codes.
• Maintain good working relationships with stakeholders and clients.
• Process transactions and emails related to products, processes, and policies accurately.
• Provide personalised and quality service to meet customer expectations.
• Conduct training on policy issuance procedures and maintain documentation.
• Attend relevant training courses to maintain product and process knowledge.
• Handle policy issuance, renewals, and endorsements efficiently.
• Communicate effectively with stakeholders to resolve queries promptly.
• Conduct quality audit checks for processed policies.
• Manage dispatch of policy documentation and data upload accurately.

Skills

Analytical Thinking

Critical Thinking

Data Entry

Data Quality

Insurance Underwriting

Stakeholder Management

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Risk Management

Managing performance

Intentional collaboration

Education

Tertiary degree or equivalent

Territory qualified

Vocational/Technical qualification or equivalent

Job description

QBE Group Shared Services Centre in Cebu City, Philippines, seeks a customer service and administrative support specialist to handle email and phone inquiries, dispatch policy documents, and assist the Policy Admin Team with routine tasks.

The role emphasizes regulatory compliance, accurate processing of transactions, and proactive stakeholder communication, with training on policy issuance procedures and ongoing process updates to deliver quality service.