Policy Services Specialist I – Compliance & Support

QBE Group Shared Services Centre; Cebu City; On-site; PHP 268,000 - 469,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a customer service and administrative support professional to handle email and phone inquiries, policy documentation, work allocation, and billing questions. The role emphasizes regulatory compliance and effective stakeholder communication.

As part of the Policy Admin Team, you will assist with policy issuance, renewals, and data handling, while maintaining high-quality service and ongoing training to stay updated on products and processes.

Qualifications

• Requires tertiary degree or equivalent combination of education and work experience.
• Territory qualification preferred.
• Vocational/Technical qualification or equivalent work experience.

Responsibilities

• Provide customer service and administrative support through email and phone calls.
• Handle policy issuance, renewals, and endorsements and ensure compliance with regulations.
• Dispatch policy documents and manage data uploads and billing inquiries.

Skills

Analytical Thinking

Critical Thinking

Data Entry

Data Quality

Insurance Underwriting

Intentional collaboration

Managing performance

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Risk Assessments

Risk Management

Stakeholder Management

Education

Tertiary Degree or equivalent

Territory qualified

Vocational/Technical qualification or equivalent work experience

Job description

QBE Group Shared Services Centre in Cebu City is seeking a customer service and administrative support professional to handle email and phone inquiries, policy documentation, work allocation, and billing questions. The role emphasizes regulatory compliance and effective stakeholder communication.

As part of the Policy Admin Team, you will assist with policy issuance, renewals, and data handling, while maintaining high-quality service and ongoing training to stay updated on products and processes.