Insurance Customer Experience Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 300,000 - 500,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a Customer Service professional to support insurance operations and administrative tasks. The role emphasizes knowledge of products and processes, and timely communication with stakeholders.

Responsibilities include processing quotations, new business, and renewals, along with routine admin duties and accurate data handling. A tertiary degree or equivalent experience is preferred.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and pass on key points to other staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Environmental awareness and customer focus.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Stakeholder management

Process improvement

Risk management

Policy administration

Attention to detail

Education

Tertiary degree

Job description

QBE Group Shared Services Centre in Cebu City seeks a Customer Service professional to support insurance operations and administrative tasks. The role emphasizes knowledge of products and processes, and timely communication with stakeholders.

Responsibilities include processing quotations, new business, and renewals, along with routine admin duties and accurate data handling. A tertiary degree or equivalent experience is preferred.