Claims Officer – (AR/AP Support)

Halkin Global; Central Luzon; On-site; PHP 279,000 - 469,000; Full time

Job summary

Halkin Business Partners in the Philippines seeks a Credit Executive to manage a high-volume ledger, drive timely collections, and keep the AR function accurate and pacey. You’ll own accounts end-to-end, communicating confidently by phone and with strong Excel skills.

You will handle day-to-day debt collection, process bank deposits, issue demand letters, allocate credit notes, and reconcile accounts while meeting KPIs and maintaining confidentiality across international clients.

Qualifications

• At least 2–3 years relevant experience in collections.
• Experience servicing international clients (Australia, United States).
• Excellent written and verbal English communications.
• Ability to learn and adapt to various business processes and systems.
• Strong confidentiality and organisational skills.

Responsibilities

• Handle day-to-day inbound/outbound debt collection calls.
• Process direct deposit allocations from bank statements.
• Issue letters of demand and escalate as needed.
• Allocate credit notes to open invoices and credits.
• Reconcile accounts and advise the Sales Team on discrepancies.

Skills

Accounts Receivable / Accounts Payable

Excel

Phone communication

Attention to detail

Organisational skills

Tools

Finance systems

Job description

Halkin Business Partners is partnering with a growing organisation to recruit a skilled Credit Executive to manage a high-volume ledger, drive timely collections, and keep the AR function running with accuracy and pace.

If you’re confident on the phone, strong with Excel, and thrive owning your accounts end-to-end, this role is built for you.

The Claims Officer will be responsible for handling claims-related tasks and providing additional support across Accounts Receivable (AR) and Accounts Payable (AP). The role requires strong attention to detail, organisational skills, and the ability to manage finance-related tasks while meeting established KPIs.

This is a hands-on role where you’ll take full ownership of customer accounts, ensure accurate records, and build strong internal and external relationships.

What You’ll Bring

• Experience in Accounts Receivable / Accounts Payable / Credit Control / Collections
• Strong English written and verbal skills
• Familiarity with finance systems and processes
• Confident communication skills — especially over the phone
• High attention to detail and ownership of your accounts
• Ability to manage competing deadlines and remain organised under pressure

Job Description

• To provide day-to-day Inbound/Outbound Debt Collection Calls / Services involving internal types of data sources and documenting or organizing them into Company/Client Software.
• Direct Deposit allocations from the bank statement
• Letter of demands to be issued once authorized then followed up and escalated to external business partners
• Allocating Credit Notes
• Reconciling of accounts regarding short deliveries and advising the Sales Team

Qualifications

• At least 2-3 years relevant experience as Collections Representative
• Experienced servicing International Clients such as Australia, United State etc.
• Excellent written and verbal communication skills in English, ability to establish rapport
• Ability to learn, adapt about various business processes and system
• A strong sense of and respect for confidentiality involving both clients and fellow employees
• Excellent organizational skills and ability to develop processes to improve workflow