Accounts Receivable Officer

PM Consulting; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

PM Consulting is seeking an Accounts Receivable Officer to independently manage a dedicated customer portfolio, drive service excellence, and strengthen financial controls within a multinational setting. The role emphasizes active portfolio oversight, proactive collections, and timely escalations, while collaborating with internal teams to resolve disputes, improve processes, and support monthly closings.

The successful candidate will leverage SAP and Salesforce to streamline workflows and

Qualifications

• University degree in Business/Finance or accounting.
• Experience in multinational finance or accounting is advantageous.
• Operational efficiency and process improvement experience.
• Fluent written and spoken English.

Responsibilities

• Active Portfolio Management: oversee daily tasks for an assigned customer portfolio with financial analysis.
• Risk Mitigation: drive collection of receivables and assist with order management as needed.
• Query Resolution: handle customer queries across channels in a timely, professional manner.
• Process Optimization: identify and implement collections process improvements.
• Documentation & SOPs: assist in training and maintain up-to-date SOPs and handbooks.

Skills

Financial analysis

Portfolio management

ERP - SAP

Salesforce

Genesys

MS Office

English communication

Education

Bachelor's degree in Business/Finance

Tools

SAP

Salesforce

Genesys

Job description

About the job Accounts Receivable Officer

Our client, a leading global organization, is seeking an Accounts Receivable Officer. This role is responsible for independently managing a dedicated portfolio of customers, driving service excellence, and executing strategic collection activities. The successful candidate will focus on minimizing financial risk while delivering exceptional customer service and fostering continuous process improvements within the finance operations domain.

Key Responsibilities

• Active Portfolio Management: Independently oversee daily tasks for an assigned customer portfolio, utilizing detailed financial analysis to monitor account health and ensure targets and performance metrics are consistently met or exceeded.
• Risk Mitigation: Proactively diminish bad debt risk by driving the collection of all receivables and assisting with order management workflows as required.
• Critical Escalation: Identify and immediately engage management regarding significant account deterioration or high-priority disputes that pose a potential risk to the organization’s financial position.

Service Delivery & Stakeholder Engagement

• Query Resolution: Ensure customer queries received through various communication channels are handled in a timely, professional, and efficient manner.
• Collaborative Support: Actively participate in customer meetings and collaborate with internal stakeholders to resolve complex disputes and improve overall collection outcomes.

Operational Support & Excellence

• Financial Closing: Support monthly and annual closing activities to ensure the timely and accurate finalization of financial records.
• Process Optimization: Proactively identify and implement solutions focused on continuous process improvement within the collections and disputes lifecycle.
• Documentation & Knowledge Sharing: Assist in training initiatives, maintain up-to-date Standard Operating Procedures (SOPs), and ensure all portfolio-specific handbooks are current.

Requirements

Education & Experience

• Education: University Degree or equivalent in Business Administration, Economics, Finance, or Accounting.
• Professional Tenure: Previous work experience in a multinational environment, specifically within Finance or Accounting, is highly advantageous.
• Process Improvement: Demonstrated experience in developing and implementing solutions with a focus on operational efficiency.

Technical & Functional Skills

• ERP Proficiency: Essential experience with ERP systems (preferably SAP) and intermediate proficiency in system navigation.
• Software Mastery: Above-average knowledge of the Microsoft Office suite.
• Customer Management Tools: Experience with Salesforce, Genesys Telephony solutions, or similar customer-centric platforms is preferred.
• Language Skills: Fluent written and verbal business communication skills in English.

Core Competencies

• Analytical Thinking: Ability to analyze financial data and account trends to drive informed collection decisions.
• Relationship Management: Strong skills in collaborative influencing and building cooperative working relationships across functions.
• Financial Governance: Solid understanding of finance operations, accounting principles, and process excellence frameworks.