Claims Officer – (AR/AP Support)

HBP Business Services Inc; Mabalacat; On-site; PHP 300,000 - 480,000; Full time

Job summary

Halkin Business Partners is partnering with a growing organisation to recruit a skilled Credit Executive to manage a high-volume ledger, drive timely collections, and keep the AR function running with accuracy and pace. The Claims Officer will own customer accounts end-to-end and build strong internal and external relationships.

Strong Excel skills, attention to detail, and excellent English communication are essential as you support AR/AP processes and KPI-driven performance in a dynamic

Qualifications

• 2-3 years relevant experience as Collections Representative.
• Experience servicing international clients (e.g., Australia, US).
• Excellent written and verbal English communication.

Responsibilities

• Handle inbound/outbound debt collection calls and services.
• Process direct deposits and allocate bank statements.
• Issue letters of demands when authorized and escalate as needed.
• Allocate credit notes and reconcile accounts for delivery discrepancies.

Skills

AR/AP

Excel skills

English proficiency

Finance systems

Phone communication

Detail oriented

Accounts knowledge

Tools

Excel

Job description

Claims Officer – (AR/AP Support)

Halkin Business Partners is partnering with a growing organisation to recruit a skilled Credit Executive to manage a high-volume ledger, drive timely collections, and keep the AR function running with accuracy and pace.

If you’re confident on the phone, strong with Excel, and thrive owning your accounts end-to-end, this role is built for you.

The Claims Officer will be responsible for handling claims-related tasks and providing additional support across Accounts Receivable (AR) and Accounts Payable (AP). The role requires strong attention to detail, organisational skills, and the ability to manage finance-related tasks while meeting established KPIs.

This is a hands-on role where you’ll take full ownership of customer accounts, ensure accurate records, and build strong internal and external relationships.

What You’ll Bring

• Experience in Accounts Receivable / Accounts Payable / Credit Control / Collections

• Strong Excel skills (formulas, pivot tables, data analysis)

• Strong English written and verbal skills

• Familiarity with finance systems and processes

• Confident communication skills — especially over the phone

• High attention to detail and ownership of your accounts

• Ability to manage competing deadlines and remain organised under pressure

Job Description:

• To provide day-to-day Inbound/Outbound Debt Collection Calls / Services involving internal types of data sources and documenting or organizing them into Company/Client Software.

• Direct Deposit allocations from the bank statement

• Letter of demands to be issued once authorized then followed up and escalated to external business partners

• Allocating Credit Notes

• Reconciling of accounts regarding short deliveries and advising the Sales Team

Qualifications:

• At least 2-3 years relevant experience as Collections Representative

• Experienced servicing International Clients such as Australia, United State etc.

• Excellent written and verbal communication skills in English, ability to establish rapport

• Ability to learn, adapt about various business processes and system

• A strong sense of and respect for confidentiality involving both clients and fellow employees

• Excellent organizational skills and ability to develop processes to improve workflow