Cinema Guest Experience Associate

SM Supermalls; Daet; On-site; PHP 200,000 - 300,000; Full time

Job summary

SM City Daet, Daet, Camarines Norte, Philippines is hiring for cinema operations support. The role assists in daily operations, drives sales through guest engagement, and ensures safety and first-class customer service experience.

Responsibilities include ushering guests, processing orders, maintaining cleanliness, managing bulk orders and events, and ongoing development to enhance performance.

Qualifications

• Customer service and sales-oriented aptitude is essential.
• Familiarity with cinema operations and crowd management is a plus.
• Strong communication and team collaboration skills.

Responsibilities

• Provide excellent customer service by greeting guests and taking orders.
• Prepare and assemble food items; monitor inventory and cleanliness.
• Assist in cinema operations: usher guests, check tickets, enforce rules.
• Coordinate with team for bulk orders, block screenings, events.
• Contribute to continuous learning and development to improve performance.
• Apply basic sales, risk mitigation, project management, and customer orientation.

Skills

Customer service

Sales management

Risk mitigation

Project management

Financial acumen

Communication

Complaint management

Results oriented

Mindful (Malasakit)

Innovative

Tools

POS / sales system

Job description

SM City Daet, Daet, Camarines Norte, Philippines is hiring for cinema operations support. The role assists in daily operations, drives sales through guest engagement, and ensures safety and first-class customer service experience.

Responsibilities include ushering guests, processing orders, maintaining cleanliness, managing bulk orders and events, and ongoing development to enhance performance.