Customer Experience Crew - SM City Daet

SM Supermalls; Daet; On-site; PHP 200,000 - 300,000; Full time

Job summary

SM City Daet, Daet, Camarines Norte, Philippines is hiring for cinema operations support. The role assists in daily operations, drives sales through guest engagement, and ensures safety and first-class customer service experience.

Responsibilities include ushering guests, processing orders, maintaining cleanliness, managing bulk orders and events, and ongoing development to enhance performance.

Qualifications

• Customer service and sales-oriented aptitude is essential.
• Familiarity with cinema operations and crowd management is a plus.
• Strong communication and team collaboration skills.

Responsibilities

• Provide excellent customer service by greeting guests and taking orders.
• Prepare and assemble food items; monitor inventory and cleanliness.
• Assist in cinema operations: usher guests, check tickets, enforce rules.
• Coordinate with team for bulk orders, block screenings, events.
• Contribute to continuous learning and development to improve performance.
• Apply basic sales, risk mitigation, project management, and customer orientation.

Skills

Customer service

Sales management

Risk mitigation

Project management

Financial acumen

Communication

Complaint management

Results oriented

Mindful (Malasakit)

Innovative

Tools

POS / sales system

Job description

SM City Daet, Daet, Camarines Norte, Philippines

0 - 1 Years

Job Description

Group Company: SM Lifestyle, Inc.

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.
• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

07-29-2026

Job ID

Jobs_3839

Hierarchy

Cinema Operations

Location

Location SM City Daet, Daet, Camarines Norte, Philippines

Experience

0 - 1 Years

Employment Type

Share the opportunity

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.