チームリード

IBM; Quezon City; Sur place; PHP 1 200 000 - 1 800 000; Plein temps

Résumé du poste

International Business Machines Corporation in the Philippines is seeking a Recruitment Team Lead to guide recruitment delivery for assigned RPO clients and lead a high-performing team. You will drive performance against service objectives and partner with cross-functional teams to ensure excellent client service and satisfaction.

The role requires extensive experience in staffing and recruitment leadership, with a focus on process optimization, risk management, and stakeholder collaboration to

Qualifications

• 6+ years’ experience in end-to-end Staffing, Recruiting, or Account Management in a corporate environment.
• 6+ years’ experience managing recruitment teams in a matrix management environment.
• 6+ years of experience recruitment best practices.
• Experience in client and stakeholder management, with the ability to partner with clients to develop and execute recruitment strategies that meet hiring demands.
• Experience in leadership, ability to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks.
• Proficient in Microsoft Office applications such as Word, Excel & PowerPoint.

Responsabilités

• Leads the planning, coordination, and execution of implementation projects by establishing structured work plans, defining scope and delivery approach, managing resources and risks, tracking milestones, and ensuring operational readiness through governance and communication processes.
• Ensures compliance with client SLAs and KPIs through monitoring, reporting, and delivery of monthly and quarterly metrics.
• Consulting with clients to identify system/process enhancements to meet business goals and deadlines within budgets.
• Reviewing risk and quality plans to identify mitigation and continuous improvement actions.
• Builds deep client relationships and adapts services as needs change to maximize value.
• Accountable for management of designated Program Staff and Program Leadership.
• Mentors, coaches and develops team members, recognizing strengths and weaknesses to grow future leaders.
• Ensures consistent execution of the customer solution and recruitment process across multiple sites.
• Delivers and communicates performance reports and business reviews (status updates, Monthly Delivery reports, QBRs, lessons learned).
• Conducts daily/weekly huddles and cascades IBM and customer information appropriately.
• Collaborates with HR Partners, Senior HR, Senior Delivery Managers, IT liaisons, and Recruitment Resource Center management.

Connaissances

End-to-end staffing

Recruitment team leadership

Stakeholder management

Project management

Communication skills

MS Office

Problem solving

Outils

SAP

PeopleSoft

Workday

Description du poste

The Recruitment Team Lead is responsible for managing recruitment delivery for assigned RPO

clients, providing strategic and operational leadership, and maintaining strong stakeholder

relationships. This role leads the recruitment team, drives performance against service objectives,

and partners with cross-functional teams to ensure exceptional client service and customer

satisfaction.

Key Responsibilities:

• Leads the planning, coordination, and execution of implementation projects by establishing structured work plans, defining scope and delivery approach, managing resources and risks, tracking milestones, and ensuring operational readiness through effective governance and communication processes.
• Ensures compliance with client SLAs and KPIs through effective monitoring, reporting, and delivery of monthly and quarterly business metrics.
• Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
• Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
• Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added
• Accountable for the management of designated Program Staff and Program Leadership
• Accountable for building and maintaining a high performing, experienced team focused on
• Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
• Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites
• Accountable for delivering and communicating performance reports and business reviews, including weekly status updates, Monthly Delivery reports, QBRs, and lessons-learned analyses.
• Conduct daily, weekly huddles with team, cascading IBM and customer information as appropriate
• Develop and maintain relationships with any or all the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management.

Required Professional and Technical Expertise:

• 6+ years’ experience in end-to-end Staffing, Recruiting, or Account Management in a corporate
• 6+ years’ experience managing recruitment teams in a matrix management environment
• 6+ years of experience recruitment best practices
• Experience in client and stakeholder management, with the ability to partner with clients to develop and execute recruitment strategies that meet hiring demands
• Experience in leadership, ability to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
• Project Management Excellent applied knowledge of Project Management Skills.
• Analytical and Problem-Solving Skills, ability to analyze errors/complex situations and implement appropriate solutions and preventive action plans for the team
• Interpersonal Skills, ability to build rapport and effective business collaboration/relationships with key customers and contacts
• Communication Skills: Strong communication and influencing skills, with the ability to effectively engage stakeholders at all levels.
• Values: with unquestionable integrity, able to deal with highly personal, confidential information
• Maturity: Excellent ability to maintain composure under pressure. High level of maturity and sense of responsibility.
• Proficient in Microsoft Office applications such as Word, Excel & PowerPoint

Preferred Experience:

• 6+ years’ experience in Human Resources and/or Staffing.
• Knowledge of and experience with SAP, Peoplesoft, Workday and other HRMS applications is an advantage.
• Experience in IT or Healthcare or US Recruitment, relationships, provide excellent customer service, and support High volume hiring initiatives

Working conditions:

• Must be willing to work onsite.
• Must be willing to work in UP-Ayala Technohub, Quezon City
• Must be willing to work in US (night shift) schedule with possible overtime