Associate Vice President, RPO/Recruitment Delivery

PSG Global Solutions, LLC; Makati; On-site; PHP 4,000,000 - 6,000,000; Full time

Job summary

PSG Global Solutions, LLC is seeking an Associate Vice President of RPO Delivery in Makati to lead delivery across client programs. The role requires managing recruiting operations, enhancing productivity, and aligning staffing with financial targets, while maintaining executive client relationships.

You will oversee sourcing, screening, coordination, and offers, drive continuous improvement, and report on KPIs. On-site work during U.S.

Qualifications

• 8+ years in RPO, recruiting ops, or talent acquisition delivery.
• Experience leading multiple client programs and managing large recruiting teams.
• Experience managing program budgets, delivery costs, and profitability.
• Strong understanding of recruiting workflows, sourcing strategies, talent pipelines, and funnel performance.
• Executive communication, business reviews, escalation management, and negotiation skills.
• Excellent spoken and written English communication skills.
• Must be available to work on-site in Makati during assigned U.S. business hours.

Responsibilities

• Lead delivery across a portfolio of client programs, ensuring outcomes meet contractual commitments, SLAs, and hiring objectives.
• Oversee recruiting operations across contracted scope (sourcing, screening, candidate management, interview coordination, and offer support) and translate forecasts into delivery plans.
• Improve recruiting productivity, turnaround times, quality, and funnel performance via SOPs, data analysis, and ATS/recruiting automation tools.
• Lead, coach, and develop program leaders and recruiting teams; align staffing with financial targets and demand.
• Build trusted client relationships, lead executive reviews, manage escalations, and govern programs.

Skills

RPO leadership

Program management

Budget management

Recruiting operations

Executive communication

Data analytics

English proficiency

ATS software

Tools

ATS software

Recruiting tools

Job description

The Associate Vice President of Recruitment Process Outsourcing (RPO) Delivery leads service delivery across multiple client programs, with accountability for recruiting performance, operational efficiency, team development, client satisfaction, and program profitability.

We welcome senior leaders from RPO, Recruiting Operations, and Talent Acquisition Delivery backgrounds who combine deep recruiting operations expertise with strong commercial judgment, executive relationship management, and a disciplined approach to continuous improvement.

Key Responsibilities

• Lead delivery across a portfolio of client programs, ensuring outcomes meet contractual commitments, service level agreements (SLAs), and hiring objectives.
• Oversee recruiting operations across contracted scope (sourcing, screening, candidate management, interview coordination, and offer support) while translating hiring forecasts into operational delivery plans.
• Improve recruiting productivity, turnaround times, quality, and funnel performance through standard operating procedures, data analysis, and adoption of ATS and recruiting automation tools.
• Lead, coach, and develop program leaders and recruiting teams, aligning staffing deployment, capacity plans, and succession planning with financial targets and hiring demand.
• Build trusted relationships with client stakeholders, lead executive business reviews (EBRs), own escalations, and manage ongoing program governance.
• Manage program financial performance, including delivery costs, staffing efficiency, budget adherence, and margin performance while identifying contractual scope changes early.
• Establish and monitor program KPIs (time to submit, time to fill, conversion rates, offer acceptance, recruiter productivity) and drive continuous quality assurance.

Qualifications

• 8+ years of progressive experience in RPO, recruiting operations, or talent acquisition delivery.
• Demonstrated experience leading multiple client programs and managing operational leaders and medium to large recruiting teams.
• Experience managing program budgets, capacity plans, delivery costs, and operational profitability.
• Strong understanding of recruiting workflows, sourcing strategies, talent pipelines, and recruiting funnel performance.
• Strong client relationship management skills, including executive communication, business reviews, escalation management, and negotiation.
• Strong analytical skills, with the ability to translate operational data into decisions and measurable improvements.
• Excellent spoken and written English communication skills.
• Must be available to work on-site in Makati during assigned U.S. business hours.

Preferred Qualifications

• Experience launching, transitioning, or scaling RPO/recruitment programs.
• Familiarity with modern applicant tracking systems (ATS), recruiting technologies, and performance reporting tools.

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