Chief Operating Officer (COO)

PM Consulting; Cebu City; On-site; PHP 3,000,000 - 5,600,000; Full time

Job summary

PM Consulting, Cebu-based, seeks a Chief Operating Officer to provide strategic and operational leadership across a large, multi-branch organization, ensuring operational excellence, governance, and scalable execution.

You will drive change management, quality assurance, ISO compliance, audits, and performance measurement across branches, partnering with senior leaders to deliver consistent results from Cebu to other locations.

Qualifications

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, Operations Management, or related field.
• Significant senior leadership experience overseeing operations in a large, multi-branch organization.
• Experience managing a network of 100+ stores, branches, or operating locations.

Responsibilities

• Translate business objectives into operational strategies, policies, and action plans to drive growth and profitability.
• Oversee operations across a large branch network, ensuring consistency in service and performance.
• Lead organizational change initiatives and adopt new processes, systems, and standards.
• Identify gaps, streamline workflows, and establish scalable systems for expansion.
• Strengthen quality management and ISO compliance across the organization.
• Oversee operational audits, governance, and corrective actions to mitigate risks.
• Establish and monitor KPIs and reporting to drive continuous improvement across branches.
• Collaborate with finance, HR, supply chain, sales and other functions to align operations.
• Develop leadership across the organization and foster a culture of accountability and continuous improvement.
• Provide management with timely insights into performance, risks, and priorities.

Skills

Strategic leadership

Operational leadership

Change management

KPIs & performance management

Cross-functional collaboration

Executive reporting

People leadership

Education

Bachelor's degree in Business Administration or related field

Tools

Quality management systems (QMS)

Job description

The Chief Operating Officer (COO) will provide strategic and operational leadership across a large, multi-branch organization, ensuring operational excellence, business scalability, and consistent execution of company objectives. The role will oversee day-to-day business operations, drive process improvements, strengthen governance and internal controls, and ensure operational standards are consistently implemented across the organization.

This position will play a key role in organizational transformation, change management, and the continuous improvement of operational systems, with a strong focus on quality assurance, audit compliance, and operational efficiency.

Key Responsibilities:

• Strategic and Operational Leadership: Translate business objectives into operational strategies, policies, and action plans that support organizational growth, profitability, and long-term sustainability.
• Multi-Branch Operations Management: Oversee operations across an extensive branch network, ensuring consistency in service delivery, operational standards, productivity, and overall business performance.
• Change Management and Transformation: Lead organizational change initiatives, implement improved operating models, and drive the adoption of new processes, systems, and performance standards across the business.
• Process Improvement and Operational Excellence: Identify operational gaps and inefficiencies, streamline workflows, standardize procedures, and establish scalable systems to support business expansion.
• Quality Management and ISO Compliance: Strengthen quality management systems and ensure adherence to relevant ISO standards, internal policies, and established operating procedures.
• Audit and Internal Controls: Oversee operational audits, compliance reviews, and corrective action plans to address findings, mitigate risks, and reinforce accountability across business units.
• Performance Management: Establish and monitor key performance indicators (KPIs), operational targets, and reporting mechanisms to evaluate branch performance and drive continuous improvement.
• Cross-Functional Leadership: Collaborate with department heads and senior leaders to align operations with finance, human resources, supply chain, sales, and other key business functions.
• People Leadership and Development: Build leadership capability across the organization, strengthen management accountability, and foster a culture of operational discipline, collaboration, and continuous improvement.
• Executive Reporting: Provide management with timely insights into operational performance, business risks, improvement initiatives, and strategic priorities.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, Operations Management, or a related field.
• Significant senior leadership experience overseeing operations within a large, multi-branch organization, preferably in retail, distribution, or a related industry.
• Demonstrated experience managing a network of 100 or more stores, branches, or operating locations, or an organization of comparable operational complexity.
• Proven track record in change management, organizational transformation, and enterprise-wide process improvement.
• Strong understanding of ISO-based quality management systems, operational audits, internal controls, and compliance frameworks.
• Experience developing and implementing standardized operating procedures, performance management systems, and operational governance structures.
• Strong business acumen, strategic planning, and decision-making capabilities, with the ability to translate business priorities into measurable operational results.
• Demonstrated ability to lead senior management teams, manage complex stakeholder relationships, and drive organization-wide initiatives.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Willingness to be based in Cebu and work closely with business leaders across multiple operating locations.