Multi-Branch Operations Manager

HRTX; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

HRTX is seeking a Multi-Branch Operations Manager to drive sales performance, oversee day-to-day operations across branches, and enhance customer satisfaction. The role requires strategic thinking to grow the business, protect profits, and align teams toward company targets, supporting the next growth phase.

You will lead cross-functional teams, optimize branch workflows, and ensure compliance with policies while focusing on customer experience and revenue expansion.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or similar.
• At least 5 years running sales and operations at a managerial level across multi-branch settings.
• Experience overseeing sizable teams across multiple locations.

Responsibilities

• Build and roll out strategies that push sales, profit, and growth numbers upward.
• Monitor each branch's sales, operations, service quality, and profit margins.
• Identify and pursue opportunities to enter new markets and win new customers.
• Fine-tune workflows, allocate resources, and control costs for a tighter operation.
• Ensure every branch follows policy and delivers on customer experience commitments.
• Provide regular performance updates and actionable insights to leadership.
• Develop and mentor sales and operations teams to grow stronger performers.
• Encourage continuous improvement and new ideas across the organization.

Skills

Strategic planning

Leadership

Analytical thinking

Stakeholder management

Negotiation

Customer experience

Travel readiness

Education

Bachelor's degree in Business/Management

Master's degree (preferred)

Tools

Excel

Reporting tools

Job description

Location: Talamban, Cebu City

Work Setup: Full Onsite

Work Schedule: Monday-Friday

About the Role

The Multi-Branch Operations Manager will take charge of sales performance, day-to-day operations, and customer satisfaction across all the company branches. This role calls for someone who can grow the business, keep operations running smoothly, protect the bottom line, and rally different teams together to hit company targets — all while helping steer the company through its next phase of growth.

Key Responsibilities

• Build and roll out strategies that push sales, profit, and growth numbers upward.
• Keep a close eye on how each branch is doing — sales, day-to-day operations, service quality, and profit margins.
• Identify and pursue opportunities to enter new markets, win new customers, and scale the business.
• Fine-tune workflows, allocate people and resources smartly, and keep costs in check to run a tighter operation.
• Make sure every branch follows company policy, meets operational standards, and delivers on customer experience commitments.
• Keep tabs on how the business is performing and turn those insights into practical recommendations for leadership.
• Work closely with other teams and departments to keep everyone moving toward the same goals.
• Build up the sales and operations teams — coaching, mentoring, and helping people grow into stronger performers.
• Push for better ways of doing things, encouraging fresh ideas and constant improvement across the board.
• Keep executives in the loop with regular updates and performance reviews.

Qualifications

• A bachelor's degree in Business Administration, Marketing, Management, or something similar.
• A master's degree is a plus, though not required.
• At least 5 years running sales and operations at a managerial level — retail, motorcycle dealerships, automotive, food service, or other multi-branch businesses are all good fits.
• Experience overseeing sizable teams spread across multiple locations.
• A solid track record of growing revenue and making operations run better.
• Natural leadership instincts and the ability to manage people well.
• Sharp business sense, paired with a good handle on financial and operational matters.
• Know-how in sales strategy, running branch operations, and tracking performance.
• Strong analytical thinking and sound judgment under pressure.
• Confident communicator who can negotiate and manage relationships with different stakeholders.
• Hands-on experience improving customer experience and service standards.
• Comfortable working in Excel and other reporting tools at an advanced level.
• Ready and willing to travel often for site visits.