Multi-Branch Operations Manager

Create Synergies Inc.; Cebu City; On-site; PHP 360,000 - 720,000; Full time

Job summary

Create Synergies Inc. in Cebu City is seeking a Multi-Branch Operations Manager to lead sales growth, day-to-day operations, and customer satisfaction across all branches. You will grow the business, protect margins, and rally teams to hit targets while steering growth across locations.

The role requires overseeing multiple branches, driving efficiency, and reporting performance to executives. Strong leadership, analytical skills, and proficiency in Excel/BI tools are essential.

Qualifications

• Bachelor degree in Business Administration, Marketing, Management or similar.
• Master's degree is a plus but not required.
• Minimum 5 years managing sales and operations across multi-branch settings.

Responsibilities

• Design and execute strategies that drive sales, profitability, and growth.
• Identify new market opportunities and avenues for scale.
• Oversee branch operations, budgeting, and cost control.
• Track performance and deliver regular updates to leadership.
• Lead and coach branch teams and foster cross-location collaboration.

Skills

Leadership

Analytical Thinking

Communication

Excel

Reporting Tools

Financial Acumen

Strategic Thinking

Cross-functional Collaboration

Education

Bachelor's degree in Business Administration / Marketing / Management

Master's degree (preferred)

Tools

Excel

Reporting Dashboards

Job description

About The Role

The Multi-Branch Operations Manager will take charge of sales performance, day-to-day operations, and customer satisfaction across all the company branches. This role calls for someone who can grow the business, keep operations running smoothly, protect the bottom line, and rally different teams together to hit company targets — all while helping steer the company through its next phase of growth.

Location: Talamban, Cebu City

Work Setup: Full Onsite

Work Schedule: Monday-Friday

About The Role

The Multi-Branch Operations Manager will take charge of sales performance, day-to-day operations, and customer satisfaction across all the company branches. This role calls for someone who can grow the business, keep operations running smoothly, protect the bottom line, and rally different teams together to hit company targets — all while helping steer the company through its next phase of growth.

Key Responsibilities

Sales & Growth

• Design and execute strategies that drive sales, profitability, and overall business growth
• Identify and pursue new market opportunities, new customer segments, and avenues for scale
• Partner with leadership on expansion planning, including new branch or market entry

Branch Operations Oversight

• Monitor sales, operational performance, service quality, and profit margins across every branch
• Optimize workflows, staffing, and resource allocation to run leaner, more efficient operations
• Manage costs closely to protect the bottom line without compromising service standards
• Ensure every branch consistently follows company policy, meets operational benchmarks, and delivers on customer experience commitments

Performance & Reporting

• Track business performance across branches and translate data into actionable recommendations
• Deliver regular performance updates and business reviews to executive leadership
• Build reporting systems and dashboards that give visibility into branch-level and company-wide health

People & Culture

• Lead, coach, and develop branch-level sales and operations teams
• Build a pipeline of stronger performers through mentorship and hands-on management
• Champion continuous improvement — encouraging new ideas and better ways of working across all locations
• Collaborate cross-functionally with other departments to keep everyone aligned on shared targets

Qualifications

• A bachelor's degree in Business Administration, Marketing, Management, or something similar.
• A master's degree is a plus, though not required.
• At least 5 years running sales and operations at a managerial level — retail, motorcycle dealerships, automotive, food service, or other multi-branch businesses are all good fits.
• Experience overseeing sizable teams spread across multiple locations.
• A solid track record of growing revenue and making operations run better.
• Natural leadership instincts and the ability to manage people well.
• Sharp business sense, paired with a good handle on financial and operational matters.
• Know-how in sales strategy, running branch operations, and tracking performance.
• Strong analytical thinking and sound judgment under pressure.
• Confident communicator who can negotiate and manage relationships with different stakeholders.
• Hands-on experience improving customer experience and service standards.
• Comfortable working in Excel and other reporting tools at an advanced level.
• Ready and willing to travel often for site visits.